Open to opportunities

Mona Osman

@monaosman

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Bilingual customer service professional with strong management skills.

Canada

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What I'm looking for

I am looking for a dynamic role that values customer engagement and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in fast-paced environments. My journey began at McDonald's, where I excelled as a Crew Trainer, providing exceptional service and training new employees. I developed strong teamwork and communication skills while managing peak hours and ensuring customer satisfaction.

After my time at McDonald's, I transitioned to a Sales Associate role at Marshalls, where I continued to deliver high-quality service and support daily store operations. My ability to engage with customers and promote products contributed to achieving store targets. Currently, I am expanding my skill set as a Registration Officer with Elections Canada, ensuring compliance and providing clear instructions to voters.

As a student at the University of Ottawa, I am pursuing a Bachelor's Degree in Accounting, where I have led a team project to create a consulting company, gaining valuable experience in project management and client communication. I am passionate about leveraging my skills in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Registration Officer

Elections Canada

Apr 2025 - Apr 2025 (0 months)

Verified voter identification and eligibility, and updated elector information in the registration system. Provided clear instructions to voters on where and how to vote, ensuring privacy and compliance with election procedures.

Voter Registration Data Entry Customer Service Compliance Communication

Sales Associate

Marshalls

Aug 2024 - Jan 2025 (5 months)

Consistently delivered high-quality service, assisting customers with product inquiries, resolving issues efficiently, and ensuring a positive shopping experience. Worked closely with team members to support daily store operations, contribute to a cooperative environment, and meet sales goals.

Customer Service Product Knowledge Sales Inventory Management

Crew Trainer

McDonald's

Apr 2020 - Oct 2024 (4 years 6 months)

Provided exceptional customer service in a high-volume, fast-paced environment, ensuring customer satisfaction and loyalty. Trained new employees on procedures, company policies, and best practices, contributing to the overall performance and efficiency of the team.

Customer Service Teamwork Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Ottawa, Telfer School of Management

Bachelor's Degree, Accounting

Activities and societies: Led a team project to create a comprehensive consulting company, involving market analysis, strategy development, and client presentations.

Currently pursuing a Bachelor's Degree in Accounting at the University of Ottawa's Telfer School of Management. This program focuses on developing a strong foundation in accounting principles and practices.