Open to opportunities

Damini Bachani

@daminibachani

Message

Proactive customer service specialist dedicated to exceeding expectations.

Canada

Message

What I'm looking for

I am looking for a role that allows me to lead a team and enhance customer experiences while fostering a positive work environment.

As a dedicated customer service specialist, I thrive on creating positive experiences for clients and ensuring their needs are met with professionalism and care. My journey in customer service began at Marriott International, where I honed my skills in managing customer interactions and understanding their needs. This role taught me the importance of effective communication and the impact of a friendly approach in enhancing customer satisfaction.

Currently, I serve as a Team Lead at Amica Senior Lifestyles, where I oversee dining room operations and ensure that our service exceeds expectations. My responsibilities include monitoring budgets, managing payroll records, and analyzing sales data to optimize our offerings. I am actively seeking a customer service manager role where I can leverage my experience and education in food and nutrition to add immediate value to an organization.

Experience

Work history, roles, and key accomplishments

Current

Dining Room Team Lead

Current

Amica Senior Lifestyles

Nov 2019 - Present (5 years 7 months)

Recorded the number, type, and cost of items sold to determine which items may be unpopular or less profitable. Monitored budgets and payroll records, and reviewed financial transactions to ensure expenditures are authorized and budgeted.

Budget Management Payroll Financial Analysis Inventory Management Team Leadership

Diet Clerk

London Health Sciences Centre

Jan 2024 - Present (1 year 5 months)

Recorded patients' medical history, vital statistics, and test results in medical records. Greeted and logged in patients arriving at the office or clinic, and managed inventory and ordering of medical, lab, or office supplies and equipment.

Inventory Management Supply Chain Office Management

Customer Experience Associate

Marriott International

Aug 2022 - Present (2 years 10 months)

Planned layouts of stockrooms, warehouses, and other storage areas, considering turnover, size, weight, and related factors for stored items. Recruited, interviewed, and selected employees, and interpreted and communicated work procedures and company policies to staff.

Customer Experience Inventory Management Recruitment Employee Relations Policy Implementation

Education

Degrees, certifications, and relevant coursework

Gujarat University

BSc in Biology, Biology

Studied the fundamentals of biology, including various biological processes and systems. Gained knowledge in scientific research methods and data analysis relevant to biological studies.

Fanshawe College

Diploma, Food and Nutrition

Completed a program focused on food and nutrition, acquiring knowledge in dietary principles and their application. Developed skills in nutritional assessment and planning.