Damini Bachani
@daminibachani
Proactive customer service specialist dedicated to exceeding expectations.
What I'm looking for
As a dedicated customer service specialist, I thrive on creating positive experiences for clients and ensuring their needs are met with professionalism and care. My journey in customer service began at Marriott International, where I honed my skills in managing customer interactions and understanding their needs. This role taught me the importance of effective communication and the impact of a friendly approach in enhancing customer satisfaction.
Currently, I serve as a Team Lead at Amica Senior Lifestyles, where I oversee dining room operations and ensure that our service exceeds expectations. My responsibilities include monitoring budgets, managing payroll records, and analyzing sales data to optimize our offerings. I am actively seeking a customer service manager role where I can leverage my experience and education in food and nutrition to add immediate value to an organization.
Experience
Work history, roles, and key accomplishments
Dining Room Team Lead
Amica Senior Lifestyles
Nov 2019 - Present (5 years 7 months)
Recorded the number, type, and cost of items sold to determine which items may be unpopular or less profitable. Monitored budgets and payroll records, and reviewed financial transactions to ensure expenditures are authorized and budgeted.
Diet Clerk
London Health Sciences Centre
Jan 2024 - Present (1 year 5 months)
Recorded patients' medical history, vital statistics, and test results in medical records. Greeted and logged in patients arriving at the office or clinic, and managed inventory and ordering of medical, lab, or office supplies and equipment.
Customer Experience Associate
Marriott International
Aug 2022 - Present (2 years 10 months)
Planned layouts of stockrooms, warehouses, and other storage areas, considering turnover, size, weight, and related factors for stored items. Recruited, interviewed, and selected employees, and interpreted and communicated work procedures and company policies to staff.
Education
Degrees, certifications, and relevant coursework
Gujarat University
BSc in Biology, Biology
Studied the fundamentals of biology, including various biological processes and systems. Gained knowledge in scientific research methods and data analysis relevant to biological studies.
Fanshawe College
Diploma, Food and Nutrition
Completed a program focused on food and nutrition, acquiring knowledge in dietary principles and their application. Developed skills in nutritional assessment and planning.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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