Open to opportunities

Ruth Igbokwe

@ruthigbokwe

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Customer-focused professional with expertise in operations and support.

Canada

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for process improvement and collaboration.

I am a customer-focused and tech-savvy professional with over 5 years of experience in customer service, operations, and support. My background includes managing account inquiries, resolving user issues, and improving internal tools. I have a strong ability to identify process inefficiencies and develop user-focused solutions that enhance customer satisfaction.

In my recent role as a Collection Agent at Affinity Global, I responded to customer inquiries and resolved billing disputes, ensuring data accuracy and promoting user understanding. Previously, as an Operations Manager at Sulithouse, I managed customer orders and logistics, creating process documentation to streamline operations. My experience as an Internal Auditor has equipped me with the skills to identify operational inefficiencies and support compliance across departments.

Experience

Work history, roles, and key accomplishments

Collection Agent

Affinity Global

Jan 2023 - Apr 2023 (3 months)

Responded to customer inquiries via phone and email, resolving billing disputes and account issues. Processed customer account updates, validated transaction discrepancies, and collaborated with internal teams to improve support processes.

Customer Support Account Management Billing Disputes Email Communication Phone Communication Process Improvement Customer Satisfaction

Entrepreneur / Operations Manager

Sulithouse

Mar 2018 - Oct 2022 (4 years 7 months)

Managed customer orders, inventory, and shipping logistics, ensuring accurate and timely delivery. Handled customer escalations and inquiries, resolving issues related to product shipments and returns. Created and maintained process documentation to streamline daily operations.

Operations Management Inventory Management Logistics Customer Escalation Supply Chain Management Customer Service

Internal Auditor

Corporate Affairs Commission

Mar 2014 - Mar 2016 (2 years)

Identified operational inefficiencies and worked cross-functionally to resolve documentation issues. Compiled audit reports and suggested improvements for internal workflows. Ensured process compliance and supported internal departments in resolving systemic issues.

Internal Audit Documentation Management Audit Reporting Data Analysis

Education

Degrees, certifications, and relevant coursework

Humber College

Certificate, Supply Chain Management

Currently pursuing a program in Supply Chain Management. Focuses on logistics, inventory control, and operational efficiency within global supply chains.

NPower Canada

Professional Certificate, IT Support

Completed the Google IT Support Professional Certificate program. Gained foundational knowledge in IT troubleshooting, customer support, networking, and operating systems.

Abia State University

Bachelor of Arts, English & Literature

Earned a Bachelor of Arts degree in English & Literature. Developed strong analytical, research, and communication skills through comprehensive study of literary works and critical theory.