Maria Bernard

I am a results-driven administrative professional with over a decade of experience in customer service and operations management. In my current role as an Operations Supervisor at Nexus Tours Limited, I have successfully prioritized customer satisfaction and team development, leading to significant improvements in customer retention and employee morale. My strategic leadership and hands-on training techniques have enabled me to mentor a dynamic team of customer service representatives, ensuring quality assurance and efficient service delivery.

Previously, as an Administrative Assistant at Azuk Events, I streamlined office operations, managed executive calendars, and implemented efficient document management systems. My ability to multitask, optimize time utilization, and maintain strong communication skills has been instrumental in driving efficiency and productivity. I am passionate about fostering positive relationships with clients, vendors, and partners to ensure seamless operations and exceptional customer experiences.