At Rovie Estate, I supported guests throughout the booking and stay experience, answering questions about reservations, availability, rates, and check-in and check-out. I also handled complaints, cancellations, and special requests, and followed up before and after stays.
As a Telemarketing Officer at A2 Milk Company (Australia), I contacted prospective and existing customers, retailers, distributors, and healthcare-related business clients about dairy and infant nutrition products. I learned about customer requirements and purchasing preferences, answered inquiries, and followed up with prospects.
At Njieforbi Chicken Burger, I promoted meals and catering packages, recommended options based on customer needs, and used cross-selling and upselling to introduce complementary items. I also completed a Bsc. in Food Science and Technology at University Of Buea and Dakins Customer Service Training.
