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DUGARI NGWENUI

@dugaringwenui

Customer service representative at TD Insurance, advising callers on coverage and helping them choose products that fit their needs.

Cameroon

Message

At TD Insurance, I received inbound calls from potential clients and recommended coverage options tailored to their profiles. I explained product features and benefits, addressed objections, and helped customers make informed decisions.

At Hair Dynasty, I responded to customer inquiries across phone, social media, messaging, email, and in-person channels, and helped customers choose hair products. Earlier, at R-D Business PLAZA, I promoted products and services, generated leads, and maintained relationships with customers and business clients.

Experience

Work history, roles, and key accomplishments

Telemarketer

TD Insurance

Mar 2025 - Sep 2026 (1 year 6 months)

Received inbound calls from potential clients, providing personalized recommendations and expert advice on insurance coverage options. Educated customers on product features and benefits, overcame objections, and managed high call volumes to meet sales quotas.

Objection Handling Cross Selling Upselling Communication Skills Time Management Goal oriented Mindset Critical Thinking Attention To Detail

Customer Service Officer

Hair Dynasty

Feb 2024 - Jan 2025 (11 months)

Responded promptly to customer inquiries through various channels and assisted customers with selecting suitable hair products. Scheduled and followed up on appointments for hair-related services.

Customer Service Communication Skills Appointment Scheduling Product Knowledge

Sales Officer

R-D Business PLAZA

Jun 2022 - Dec 2023 (1 year 6 months)

Promoted company products and services to prospective and existing customers. Generated leads through cold calling, referrals, networking, and direct engagement, and built strong customer relationships.

Cold Calling Lead Generation Relationship Management Sales Networking