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Julie Maine

@juliemaine

Senior Product Owner at Genesys coordinating enterprise Salesforce and cloud modernization, with 200+ epics, features, user stories, and acceptance criteria developed.

United States

Message

At Genesys, I manage backlog priorities and cross-team dependencies across enterprise transformation programs, coordinating solution validation, release readiness, and stakeholder communication.

I developed and managed 200+ epics, features, user stories, and acceptance criteria supporting Salesforce, enterprise SaaS, cloud migration, and AI-enabled customer experience modernization. I track sprint velocity, release readiness, and operational KPIs using Tableau dashboards.

I lead discovery and requirements workshops with business stakeholders, Product Managers, architects, developers, and QA, and partner with Solution Architects on solution design and roadmap planning.

Earlier, at Genesys Consultant, MAXIMUS, CSI Technologies WorkforceLogiq, and Lockheed Martin / Apex Systems Contractor, I supported enterprise CRM, ITSM, integration, and cloud modernization work. My experience includes UAT, defect triage, SQL analysis, and requirements documentation.

Experience

Work history, roles, and key accomplishments

Current

Sr Product Owner

Current

Genesys

Oct 2021 - Present (5 years)

Manage backlog priorities and cross-team dependencies, coordinating solution validation, release readiness and stakeholder communication across enterprise transformation programs. Developed and managed 200+ epics, features, user stories and acceptance criteria supporting Salesforce, enterprise SaaS, cloud migration and AI-enabled customer experience modernization.

Jira GitHub Salesforce Genesys Cloud REST APIs Tableau Agile SAFe Sprint Planning Backlog Refinement PI Planning Release planning UAT Defect Triage Requirement Traceability Workflow Modernization

Product Owner / Business Analyst

Genesys Consultant

Jan 2021 - Nov 2021 (10 months)

Facilitated discovery, requirements gathering, backlog refinement, sprint planning, PI Planning and release planning for enterprise Salesforce and SaaS initiatives. Managed and prioritized backlogs across concurrent modernization initiatives, balancing business value, technical dependencies, and delivery timelines.

Salesforce ServiceNow Jira Agile SAFe Sprint Planning Backlog Refinement PI Planning Release planning Requirements Gathering User Stories Acceptance Criteria Process Flow CRM ITSM Workflow Automation Cross Platform Integration

Business Analyst

MAXIMUS

Mar 2020 - Jan 2021 (10 months)

Defined Salesforce reporting requirements, dashboards, and KPIs with stakeholders to support operational performance and product decisions. Gathered business and technical requirements through interviews and workshops, creating user stories, BRDs, FRDs, process flows, and workflow documentation.

Salesforce Jira GitHub Microsoft Visio Requirements Gathering User Stories BRD FRD Process Flow Workflow Documentation UI Mockups Dashboarding KPIs

Business Analyst Consultant

CSI Technologies WorkforceLogiq

Oct 2019 - Mar 2020 (5 months)

Partnered with engineering, architects, vendors, and stakeholders to manage integrations, dependencies, risks, and release readiness. Created BRDs, FRDs, use cases, workflow diagrams, and technical requirements covering system constraints, configuration management, and architecture platforms.

BRD FRD Use Cases Workflow Mapping Technical Requirements Configuration Management Platform Architecture Integration Management Risk Management Release Readiness

Sr. Business Systems Analyst

Lockheed Martin / Apex Systems Contractor

Apr 2018 - Oct 2019 (1 year 6 months)

Supported workload migration from on-premises environments to cloud infrastructure modernization programs. Performed SQL analysis, workflow analysis and data validation supporting enterprise system delivery.

SQL Workflow Analysis Data Validation Cloud Migration Systems Flows Diagrams Architectural Documentation