At DHL Supply Chain, I own the product roadmap and backlog for EPICView, an enterprise platform serving 2,000+ colleagues. I also lead a 15-member cross-functional Agile team and helped raise average sprint completion to roughly 90%.
I drove the consolidation of enterprise technology assets into a unified platform, helping users navigate AMSsolutions and applications within selected records. I also advanced AI-powered workflow automation that reduced routine manual processing time by an estimated 25–30%.
At Cigna, I translated healthcare business needs into more than 30 epics, user stories, and functional specifications. I managed backlog and sprint planning across two Agile teams and tested more than 20 REST API endpoints.
At Mid-Ohio Food Bank and Airon Corporation, I worked on Guidewire PolicyCenter implementations, gathering requirements, documenting business and functional requirements, and supporting UAT. At Airon, I managed requirements for a new-product implementation and served as lead BA on the conversion project.
