Open to opportunities

Michelle Durbin

@michelledurbin

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Results-driven Product Owner and Senior Business Analyst with 10+ years experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

As a results-driven Product Owner and Senior Business Analyst with over 10 years of experience in the healthcare and public sectors, I specialize in Salesforce customizations and Agile Scrum frameworks. My career has been marked by a proven track record of leading cross-functional teams to implement scalable solutions that optimize complex business processes, reduce operational timelines, and enhance data integrity.

In my current role at Nuvitek, I manage a $4 million federal contract, ensuring timely delivery of critical system upgrades. I successfully built a custom Salesforce MVP solution that reduced processing time by 40% and improved data integrity by 80%. My experience includes automating recruitment processes and securing millions in government incentives through strategic analysis and project management, showcasing my ability to drive impactful results.

Experience

Work history, roles, and key accomplishments

Current

Product Owner / Senior Business Analyst

Current

Nuvitek

Oct 2023 - Present (1 year 7 months)

Managed the modernization effort of a $4 million federal contract, ensuring timely delivery of critical system upgrades. Built a custom Salesforce MVP solution, reducing processing time by 40% and improving data integrity by 80%. Led Agile Scrum ceremonies and guided executive stakeholder alignment on product vision.

Salesforce Agile Scrum Project Management Stakeholder Engagement Risk Mitigation Backlog Management Sprint Planning UAT Data Integrity Process Optimization

Delivery Lead/Senior Business Analyst

MST Solutions

Jul 2019 - Sep 2023 (4 years 2 months)

Automated physician recruitment processes for a hospital network, improving candidate visibility and reducing hiring timelines by 42%. Designed a campaign system for a State Agency, ensuring compliance with legal regulations and finance management.

Business Analysis Process Automation Compliance Management Project Management Stakeholder Engagement Requirements Gathering Campaign Management Data Analysis Solution Design

Senior Business Analyst

Dignity Health

Oct 2013 - Jul 2019 (5 years 9 months)

Secured millions in government incentives by analyzing Meaningful Use Stage 3 requirements for EHR adoptions. Shaped project charters and BRDs, optimizing resource allocation through comprehensive budget forecasting.

Business Analysis EHR Budgeting & Forecasting Resource Allocation Requirements Gathering Stakeholder Engagement Process Mapping

Administrative Coordinator

Dignity Health

Apr 2012 - Oct 2013 (1 year 6 months)

Managed event logistics for Electronic Health Record go-lives, ensuring successful project milestones. Implemented cost-saving strategies and negotiated contracts with vendors to optimize project budgets.

Event Management Cost Optimization Project Coordination Compliance Management Logistics Resource Management

System Test Engineer

MICROS

Feb 2010 - Apr 2012 (2 years 2 months)

Ensured seamless POS software implementations by configuring applications across cloud and hardware systems. Integrated QA testing into CI/CD workflows, reducing defect rates by 25% and enhancing software functionality.

QA Testing CI CD Software Implementation Configuration Agile Methodologies System Integration