Open to opportunities

Ryan Douglas

@ryandouglas

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Results-driven Analyst skilled in business systems and product management.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth.

I am a results-driven Analyst with extensive experience in business systems analysis and product management. My expertise lies in defining product visions, prioritizing features, and delivering solutions that align with business goals. I thrive in agile environments, adeptly managing cross-functional teams to drive product success from ideation to launch.

Throughout my career, I have demonstrated proven expertise in data analysis, user story development, and strategic planning. In my most recent role as a Senior Business Systems Analyst at Centene Healthcare, I successfully defined and prioritized the product backlog, ensuring alignment with the company's strategic objectives while leading cross-functional teams in the implementation of complex IT solutions. My ability to engage with stakeholders and translate user needs into actionable user stories has been instrumental in delivering high-quality product releases.

With a strong foundation in technical proficiency, including SQL, Salesforce, and agile methodologies, I am committed to continuous improvement and process optimization. My experience spans various industries, where I have consistently identified process inefficiencies and proposed actionable improvements, ultimately driving success and enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Systems Analyst

Current

Centene Healthcare

Nov 2022 - Jan 2025 (2 years 2 months)

Defined and prioritized the product backlog, ensuring alignment with the company's strategic objectives. Conducted data analysis to identify process inefficiencies and proposed actionable improvements. Led cross-functional teams in the successful configuration and implementation of complex IT solutions.

Product Ownership Data Analysis SQL Salesforce Jira Confluence Communication Process Improvement

Senior Business System Analyst

PSEG

Sep 2020 - Nov 2022 (2 years 2 months)

Analyzed electric and gas operations projects, including the DWMS to MWMS/CAD Migration initiative to Salesforce Service Cloud. Created user stories and test cases in an agile environment to streamline crew and scheduling processes.

User Story Creation Agile Methodologies Salesforce Stakeholder Management Project Management

Senior Business System Analyst

State of Connecticut (BuzzClan)

Apr 2020 - Sep 2020 (5 months)

Conducted requirement elicitation sessions to gather and document business needs for the DEEP ELMS effort. Configured and tested COTS applications, providing detailed traceability and facilitating user acceptance testing.

Requirements Gathering User Acceptance Testing Change Requests Reporting Process Improvement

Business System Specialist

Charlotte Mecklenburg Police Department

Feb 2017 - Nov 2019 (2 years 9 months)

Analyzed and documented current business processes, translating them into actionable system requirements. Developed and executed test plans, ensuring software solutions met end-user needs and performance standards.

Business Process Analysis Test Planning System Administration Workflow Optimization Stakeholder Engagement

IT Business Analyst

City of Columbia Police Department (TEKsystems)

Feb 2016 - Feb 2017 (1 year)

Managed state technology projects using waterfall methodologies, from design to deployment of CAD software and supported 911 dispatch center. Documented and analyzed department requirements, developing technical specifications to guide development teams.

Project Management Training

System Administrator

Computer Sciences Corporation

Jan 2013 - Feb 2017 (4 years 1 month)

Administered Active Directory and supported SharePoint environments, troubleshooting network issues. Executed SQL queries to manage data and improve system performance.

Active Directory SharePoint SQL Systems Performance

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Bachelor of Science, Integrated Information Technology

2012 -

Grade: 3.3

Bachelor of Science in Integrated Information Technology, focusing on the integration of technology and business processes. Developed skills in software, networking, and programming, with a strong emphasis on data analysis and system administration.