I've built CRM, revenue operations, and commercial systems for global sales organizations at ServiceNow, Axon Enterprise, Cisco, and TCS. Across 17+ years, I've translated sales and commercial needs into scalable platforms that improve rep productivity and execution.
At ServiceNow, I lead the build of a new CRM platform replacing Microsoft Dynamics, covering campaign management, lead management, and buying groups for the global field organization. I also define and train AI agents for Leads, Accounts, Opportunities, and Buying Groups, with dashboards surfacing deal health, pipeline velocity, and revenue risk.
At Axon, I led Quote-to-Cash modernization and defined an AI-enabled Partner Help Desk solution that reduced case volume by 95%. I also managed and mentored seven business analysts delivering complex CRM integrations while driving zero-defect testing and UAT for critical deal desk workflows.
My work has included a $500M consumption-billing integration at Cisco, 50+ SQL-based Tableau dashboards for 5,000+ ServiceNow field users, and Salesforce integration programs supporting 40,000+ channel partners. I bring together requirements gathering, process mapping, data modeling, stakeholder workshops, user stories, and UAT to deliver adoption-ready systems.
