JK User
@jkuser3
General virtual assistant transitioning from customer support, with experience documenting cases and maintaining accurate customer records.
PhilippinesWhat I'm looking for
At Accenture Inc., I provide technical support and customer guidance through digital channels, documenting case histories and troubleshooting steps in the internal database.
At TELUS International Philippines, I handled customer inquiries and account requests, and entered, updated, and validated account information and transaction records.
I'm transitioning into a General Virtual Assistant and Administrative Support role, bringing experience with data entry, document organization, Google Drive management, and calendar coordination.
Experience
Work history, roles, and key accomplishments
Provided technical support and customer guidance via digital channels, troubleshooting inquiries accurately while adhering to standard operating procedures. Maintained thorough documentation of customer interactions and case histories in the internal database.
Handled diverse customer inquiries and account requests with professional written and verbal communication, ensuring positive client experiences. Entered, updated, and validated customer account information and transaction records with high attention to detail.
Addressed customer inquiries and service requests in a structured, high-volume environment while strictly observing company protocols. Logged routine customer data accurately and routed unresolved account issues to appropriate support teams.
Education
Degrees, certifications, and relevant coursework
Central Bicol State University of Agriculture
Bachelor of Elementary Education, Elementary Education
2015 - 2019
Pursued a Bachelor of Elementary Education with a major in Content Area, completing the program in 2019.
Central Bicol State University of Agriculture
High School Diploma, Secondary Education
Completed secondary education, earning a high school diploma in 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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