Open to opportunities

Vilma Vergara

@vilmavergara

Message

Detail-oriented virtual assistant and back-office specialist with 10+ years' experience.

Philippines

Message

What I'm looking for

I seek a remote role leveraging my virtual assistance, CRM and back-office expertise where I can improve processes, maintain confidentiality, and support a collaborative, growth-focused team.

I am a dependable virtual assistant and back-office professional with over 10 years of experience supporting local and international companies. I specialize in email and chat customer support, CRM management, data entry, appointment setting, documentation, and process coordination, and I am recognized for accuracy, confidentiality, and consistent delivery of high-quality results.

I have supported remote teams across marketing, finance, and operations, improved data accuracy and workflow efficiency, trained and supervised customer support staff, and reduced processing delays. I bring strong time management, prioritization, and remote collaboration skills to roles that require detail-oriented administrative support and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Marketing / Back Office Support

Avronim Media KFT

Managed administrative and back-office tasks, CRM updates, and high-volume email correspondence for a remote marketing team, improving data accuracy and reducing processing delays.

CRM Management Data Entry Reporting Documentation Google Workspace MS Office Remote Collaboration

Customer Service Executive

Destination Beauty

Delivered email and chat support to international clients, qualified leads, scheduled consultations, and coordinated between clients and internal teams to meet engagement and satisfaction targets.

Customer Support Chat Support Lead Qualification Appointment Setting CRM

Back Office Customer Support

Zherex Development LTD

Provided backend administrative and finance support including reporting, document tracking, and invoice assistance while maintaining data privacy and meeting deadlines to support efficient operations.

Back Office Operations Reporting Invoice Processing Email Communication Confidentiality CRM MS Office

Manager

BBI Customer Support Provider

Oversaw customer support operations, supervised and trained staff, and implemented procedures that improved team productivity, reduced turnover, and maintained service quality.

Team Management Training Scheduling Performance Management Process Improvement Customer Support Reporting Time Management