Felipe Navarro
@felipenavarro
Operations & Project Manager improving execution predictability through scalable processes, KPIs, and cross-functional delivery.
BrazilWhat I'm looking for
I’m an Operations and Project Manager who led 40+ cross-functional projects in a fast-scaling digital company, trusted to improve execution predictability and enable sustainable growth. I designed and implemented core operational processes that improved execution consistency across 4 departments.
I focus on scalable operations: I selected management tools and automations, reducing manual workload by ~40%, and I built KPI frameworks that improved leadership visibility over operational performance. I also restructured core workflows to support growth and orchestrated initiatives with up to 30 stakeholders.
Before that, as a Product Support Analyst, I resolved complex technical issues with strong customer impact, reducing escalation rates by 30%. I identified recurring product failures, partnered with technical teams on improvements, and built knowledge base documentation to reduce repetitive support demand.
Experience
Work history, roles, and key accomplishments
- Designed and implemented content production workflows across platforms like YouTube and Instagram
- Over 46 million total YouTube views across channels and a combined growth of +400k YouTube subscribers
- Increase of +600k followers on Instagram
- Implemented structured planning systems using ClickUp
- Coordinated cross-functional execution between strategy, design, and video editing teams
Project Manager
Geração de Atletas
Feb 2023 - Present (3 years 4 months)
Designed and implemented core operational processes that improved execution consistency across 4 departments, and restructured workflows to support scalable growth. Led 40+ end-to-end projects with up to 30 stakeholders, selecting automations that reduced manual workload by ~40% and building KPI frameworks to improve leadership visibility.
Product Support Analyst
Geração de Atletas
May 2021 - Dec 2023 (2 years 7 months)
Resolved complex product and technical issues with measurable customer impact, reducing escalation rates by 30% and partnering with technical teams to address recurring failures. Built knowledge base documentation to reduce repetitive support demand and supported onboarding flows to accelerate user adoption.
Education
Degrees, certifications, and relevant coursework
Felipe hasn't added their education
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Availability
Location
BrazilAuthorized to work in
Job categories
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