Open to opportunities

Ksenia Andreeva

@kseniaandreeva

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Client Support Specialist dedicated to exceptional customer experiences.

United States

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What I'm looking for

I am seeking a role that values customer relationships and offers growth opportunities.

As a Client Support Specialist, I have a strong track record of delivering exceptional customer experiences and exceeding key performance indicators (KPIs) such as client satisfaction, retention, and resolution efficiency. My ability to build trusted relationships with clients allows me to understand their unique needs and provide timely, effective solutions. I excel at managing multiple client interactions simultaneously, streamlining support processes, and identifying opportunities to enhance service quality.

In my previous roles, I have leveraged data and analytics to evaluate support performance and improve operations, ensuring client success. My experience at PricewaterhouseCoopers involved conducting detailed reviews of client profiles and collaborating with cross-functional teams to optimize compliance solutions. I also have a proven history of increasing new account openings and enhancing operational workflows at Sterling Bank & Trust, demonstrating my commitment to client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Analyst

PricewaterhouseCoopers

Feb 2022 - Jan 2025 (2 years 11 months)

Conducted detailed reviews of client profiles, executed due diligence for partners/vendors, and collaborated with teams to optimize compliance solutions. Maintained a high standard of service with a 98% accuracy rate in documentation, leading to a significant reduction in processing errors.

Client Services Due Diligence Compliance Quality Control Risk Mitigation Cross Functional Collaboration Documentation Data Analysis

Account Specialist

Sterling Bank & Trust

Oct 2018 - May 2021 (2 years 7 months)

Built strong client relationships and managed the onboarding process, resulting in increased account openings. Processed high-value transactions with 100% accuracy and collaborated to enhance operational workflows, improving customer satisfaction.

Client Relationship Management Onboarding Customer Satisfaction Banking Regulations Account Management Fund Transfers Customer Support

Data Analytics Apprentice

COOP

Jan 2021 - Feb 2021 (1 month)

Developed data analytics skills through hands-on workshops and projects, gaining practical experience in data analysis tools and techniques.

Data Analytics SQL Tableau Microsoft Office Suite Google Sheets Data Visualization Problem Solving

Account Manager

Pomidor

Aug 2014 - Jun 2017 (2 years 10 months)

Maintained client databases and managed subscriptions to strengthen relationships and reduce churn. Coordinated service delivery and quality assurance processes, ensuring consistent product standards and customer satisfaction.

Client Management Subscriptions Service Delivery Quality Assurance Customer Satisfaction Contract Management