Judith Ogbekwe
@judithogbekwe
Customer-focused service professional driving satisfaction, retention, and sales growth.
NigeriaWhat I'm looking for
I am a motivated graduate with hands-on experience in customer service, sales representation, and front desk operations, holding a B.Sc. in Sociology and an M.Sc. in Criminology and Security Studies (in view).
In my current role as a Customer Service Executive I respond promptly to customer inquiries across phone, email, and chat, manage CRM records, set up accounts, and train junior agents to improve service quality and client satisfaction.
Previously I handled high-volume inbound queries at Fair Money, managing over 200 daily calls and maintaining compliant records, and worked in sales at Sterling Bank where I managed pipelines, negotiated terms, and closed deals; I also bring front desk and PA experience supporting administrative workflows.
I bring strong written and verbal communication, problem-solving, CRM and Microsoft Office skills, and a JobberMan professional certification; I am eager to join a collaborative team where I can drive retention, contribute to sales growth, and continue developing into leadership roles.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
BitMARTe
Nov 2022 - Present (2 years 9 months)
Provide phone, email and chat support, resolve customer issues, set up accounts and log interactions in CRM; train junior agents and improve client retention through rapport-building and timely follow-up.
Customer Service Representative
Fair Money Microfinance Bank
Sep 2019 - Nov 2022 (3 years 2 months)
Delivered compliant, high-volume customer support, managing over 200 daily calls to resolve inbound queries and maintain accurate CRM records (BITRIX24) to support operations.
Front Desk Receptionist
Alfredo Suites
Aug 2019 - Sep 2019 (1 month)
Greeted and directed visitors, screened and forwarded calls, maintained a professional reception area, and supported day-to-day administrative tasks including filing and data entry.
Sales Executive
Sterling Bank Nigeria Limited
Jun 2017 - Jul 2018 (1 year 1 month)
Prospected and engaged customers via cold calling and presentations, managed CRM pipeline, negotiated terms and closed sales while maintaining strong customer relationships to meet targets.
Secretary / Personal Assistant
Enugu State Ministry of Culture and Chieftaincy Affairs
Jan 2015 - Jan 2016 (1 year)
Managed calendars and communications, prepared correspondence and reports, organized meetings, maintained office supplies, and acted as the primary contact between the manager and stakeholders.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Master of Science, Criminology and Security Studies
Pursuing M.Sc. in Criminology and Security Studies at the National Open University of Nigeria.
Caritas University
Bachelor of Science, Sociology
Bachelor of Science in Sociology from Caritas University, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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