mide jeri

I am a customer support professional with hands-on experience across inbound and outbound phone support, email support, and CRM platforms such as Zendesk and Freshdesk. I focus on resolving customer issues professionally while maintaining accurate records and confidentiality.

My background includes roles in customer service, sales, and front-desk reception where I built strong customer relationships, supported complaints resolution, and improved service delivery through collaboration with internal teams.

I have supported payment processing and client-data management, coordinated administrative tasks for community initiatives, and contributed to enrollment and training programs for youth. I hold a B.Sc. in Sociology and recent CRM and employability certifications.

I am a reliable, detail-oriented team player who learns quickly, communicates clearly, and is motivated to deliver excellent customer experiences aligned with international service standards.