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Victoria Elijah

@victoriaelijah

Cloud Operations Engineer at Microsoft resolving advanced Microsoft 365 escalations with a 95%+ issue resolution rate.

At Microsoft, I resolve over 50 advanced Microsoft 365 technical escalations weekly while maintaining a 95%+ issue resolution rate. I support Exchange Online, SharePoint, Teams, and Azure-based applications, troubleshooting complex cloud and infrastructure issues within SLA timelines.

Previously, I delivered technical support at Tek Experts and Tecspectra Technologies, including troubleshooting hardware, software, and network issues. At Zenith Exhibitions Limited, I managed client accounts, developed business opportunities, and supported exhibitors and sponsors during events.

Experience

Work history, roles, and key accomplishments

Current

Cloud Operations Engineer

Current

Microsoft

Apr 2024 - Present (2 years 6 months)

Resolve over 50 advanced Microsoft 365 technical escalations weekly while maintaining a 95%+ issue resolution rate. Deliver specialized support for Exchange Online, SharePoint, Teams, and Azure-based applications.

Microsoft 365 Exchange Online SharePoint Microsoft Teams Azure Troubleshooting Incident Management SLA Management

Technical Support Engineer

Tek Experts

Mar 2022 - Mar 2023 (1 year)

Delivered advanced technical troubleshooting and problem-solving support for enterprise customers. Managed high-priority escalations and collaborated with cross-functional teams to resolve complex issues.

Technical Troubleshooting Escalation Management Customer Support Communication Skills

Sales & Conference Executive

Zenith Exhibitions Limited

Oct 2021 - Mar 2022 (5 months)

Managed existing client accounts while developing new business opportunities through strategic prospecting. Achieved and exceeded assigned revenue and event targets.

Customer Relationship Management Sales Prospecting Event Management Customer Satisfaction

Technical Support Officer

Tecspectra Technologies

Nov 2020 - Sep 2021 (10 months)

Provided technical support for hardware, software, and network-related issues. Installed and configured hardware devices, networks, and third-party software solutions.

Hardware Support Software support Network Troubleshooting Installation Configuration Training