Rufina Omeire
@rufinaomeire
Result-driven Cloud Engineer and IT Support specialist focusing on Microsoft 365 automation and customer success.
NigeriaWhat I'm looking for
I am a result-driven cloud engineer and IT support professional with extensive experience deploying and administrating Microsoft 365 services, including SharePoint, OneDrive and MS Teams.
I have a strong track record in technical support, incident management and cloud migrations, having acted as primary technical contact for corporate customers and led training for end users and teams.
My background includes infrastructure administration, LAN/network troubleshooting, server and datacenter monitoring, and implementing data protection measures such as retention labels, AIP and MIP.
I bring strong communication and customer-service skills, an ability to collaborate across levels, and a focus on automation and process improvement to deliver reliable, secure, and user-friendly solutions.
Experience
Work history, roles, and key accomplishments
First Line Contact Support
Global Fidelis
Sep 2024 - Present (1 year 3 months)
Handle customer inquiries via Genesys, provide prompt knowledgeable support, and maintain detailed interaction records while contributing to a 4.7-star customer rating.
TNServed as Microsoft O365 administrator and escalation engineer, deploying O365, resolving advanced incidents, and implementing data protection measures (Retention, AIP, MIP) to support corporate customers.
CGSystem Administrator
Computer Warehouse Group
Jan 2016 - Sep 2019 (3 years 8 months)
Managed infrastructure support including ATM/desktop/server installs, LAN/IP troubleshooting, datacenter monitoring and POS deployments, and provided user training and intern supervision.
Education
Degrees, certifications, and relevant coursework
Madonna University, Rivers State
Bachelor of Science (Hons), Computer Science
Activities and societies: Theater, environmental conservation, art, hiking, skiing, travel
B.Sc (Hons) in Computer Science from Madonna University, Rivers State, focusing on core computer science principles and practical IT skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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