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Alexander Muijzers

@alexandermuijzers

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Proactive polyglot with client-facing expertise and problem-solving skills.

Bulgaria

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What I'm looking for

I seek a dynamic role in a collaborative environment that values innovation and growth.

I am a proactive polyglot with extensive experience in client-facing roles. Known for my enthusiastic service and expertise in conflict resolution, I thrive in remote office environments. My ability to quickly learn new tools allows me to assist and coach team members who may not be as tech-savvy.

Fluent in four languages—English, Swedish, German, and my native Dutch—I have a unique ability to adapt my service to customers across Northern Europe. Growing up between the Netherlands and Belgium has enriched my understanding of diverse cultures and communication styles, enhancing my effectiveness in relationship management.

Throughout my career, I have held various positions that honed my skills in customer service, operations management, and event organization. From managing a cocktail bar startup to working as a guest specialist for Booking.com, I have consistently demonstrated my commitment to excellence and my passion for delivering outstanding service.

Experience

Work history, roles, and key accomplishments

Customer Service Guest Specialist

CNX for Booking.com

Jan 2024 - Mar 2025 (1 year 2 months)

Handled cases in Dutch, English, and Swedish via phone, email, or messenger, including relocations, complaints, and compensation procedures. Utilized Booking's CRM for efficient case management.

Customer Service Conflict Resolution CRM Multilingual Communication Problem Solving

Retail Assistant

The Wall

Apr 2023 - Aug 2023 (4 months)

Provided in-person customer service, including taking payments, cashing-up, and managing stock. Ensured efficient retail operations and customer satisfaction.

Customer Service Payment Processing Inventory Management Retail Operations

Senior Mixologist

Davai Cocktails

May 2022 - Aug 2022 (3 months)

Created cocktail menus, trained staff, and organized and hosted events. Represented the company at industry events, spearheaded partnerships, and handled administrative tasks.

Staff Training Event Management Partnership Development Administrative Support

Store Manager

Sliding Tiger

Mar 2021 - Apr 2022 (1 year 1 month)

Managed customer service for in-store and online inquiries, handled B2B relations, and oversaw operations. Coordinated shipping, logistics, and digital marketing efforts.

Customer Service B2B Operations Management Logistics Digital Marketing

Co-founder & Owner

Heft Cocktail Bar

Jul 2019 - Sep 2020 (1 year 2 months)

Managed the start-up of a cocktail bar, from writing a business plan to sourcing suppliers. Oversaw daily operations, including administration, budgeting, and forecasting.

Business Planning Supplier Management Bar Operations Budgeting Financial Forecasting

Bar Staff

Soho House Amsterdam

Jul 2018 - Feb 2019 (7 months)

Provided cocktail bartending services at a private members club, maintaining discretion at all times. Ensured high-quality beverage service in an exclusive environment.

Bartending Customer Service Discrétion Hospitality

Education

Degrees, certifications, and relevant coursework

Tilburg University

Liberal Arts and Sciences, Liberal Arts and Sciences

Studied a broad curriculum covering various disciplines within the humanities and sciences. Developed critical thinking and analytical skills through interdisciplinary coursework.

European School of Mol

European Baccalaureate, General Studies

Completed a rigorous secondary education program, earning the European Baccalaureate diploma. Gained a strong foundation in various subjects and developed a multicultural perspective.