Open to opportunities

juan felipe vargas moyano

@juanfelipevargasmoya

Message

I’m a Customer Experience Consultant specializing in Salesforce Marketing Cloud and data-driven personalization.

Colombia

Message

What I'm looking for

I’m looking for a role where I can combine customer experience personalization with MarTech—building data-driven campaigns, automating journeys, and using insights to improve performance in multicultural, remote-friendly teams.

I’m a Customer Experience Consultant focused on delivering integrated, performance-centered customer experiences. I’ve driven personalized campaigns and journeys in Salesforce Marketing Cloud and Salesforce Data Cloud, and I specialize in campaign automation, MarTech, and analyzing trends to optimize customer journeys.

Most recently, I worked as an Amazon Campaign Planner / Account Manager (Contractor), supporting brands with Amazon Ads and using data insights to drive growth for the Canadian B2B segment. Earlier, I built a comprehensive Customer Satisfaction (CSAT) survey for LATAM and partnered on project delivery using tools like Azure, Mural, and Excel, and I previously earned 95% customer satisfaction while resolving ~200 tickets daily.

Experience

Work history, roles, and key accomplishments

Campaign Planner & Account Mgr

Amazon

May 2025 - Mar 2026 (10 months)

Drove performance-centered marketing strategies for the Canadian B2B segment, supporting brands to optimize growth through Amazon Ads. Analyzed segmented pre-sales databases and created personalized performance reports to identify patterns, opportunities, and recommendations across client verticals.

Campaign Planning Account Management Performance Marketing Digital Marketing Analytics Reporting Strategic Recommendations B2B Marketing

Education

Degrees, certifications, and relevant coursework

Universidad EAN

Professional in International Business, International Business

Professional in International Business, including an entrepreneurial challenges program and a strategic marketing management plan. Completed a multinational student project and a consultancy assignment for a food sector company in Grenada.