Looking for a job

Natalia Quintero

@nataliaquintero

I support US healthcare and pharmacy customers through bilingual, HIPAA-compliant communication and practical problem-solving.

Colombia

Message

What I'm looking for

I'm looking for a client-facing support or healthcare communication role where I can use English and Spanish, solve customer issues accurately, follow clear procedures, and continue growing in fast-paced teams.

I've supported US healthcare and pharmacy users at Everise Colombia, resolving phone and email inquiries, troubleshooting mobile apps and websites, coordinating prescription refills, and managing shipping issues from tracking through resolution.

Now, as a medical and bilingual interpreter at Teleperformance Colombia, I bridge communication between healthcare providers and Spanish-speaking patients while handling sensitive clinical information with HIPAA-compliant accuracy. My background in biology and science education strengthens my ability to explain technical information clearly, listen carefully, and stay calm in detail-sensitive situations.

Experience

Work history, roles, and key accomplishments

Current

Medical & Bilingual Interpreter

Current

Teleperformance Colombia

Sep 2025 - Present (1 year 1 month)

Serve as a real-time communication bridge between English-speaking healthcare providers and Spanish-speaking patients, resolving inquiries accurately and empathetically. Apply advanced medical terminology and handle data privacy in compliance with HIPAA.

Medical Interpretation English Spanish Interpretation HIPAA compliance Medical Terminology Data Privacy

Customer Service Representative

Everise Colombia

Apr 2024 - Apr 2025 (1 year)

Provided phone and email customer support to US healthcare and pharmacy users, resolving inquiries and escalating complex issues. Guided customers through technical troubleshooting and coordinated with pharmacies for prescription refills and shipping issues.

Customer Support Phone Support Email Support Technical Troubleshooting Healthcare Pharmacy Order Tracking

Secondary School Teacher

Secretaría de Educación de Medellín

Oct 2018 - Apr 2023 (4 years 6 months)

Communicated clearly and patiently with students, families, and institutional stakeholders, resolving concerns and keeping all parties informed. Accompanied 10th- and 11th-grade students in an Environmental Monitoring technical program, coordinating logistics and lab sessions.

Teaching Record keeping Coordination Environmental Monitoring Biology