Juan David
@juandavid4
Customer-focused support agent with 6 years of experience.
What I'm looking for
I am a dedicated customer support professional with over six years of experience in delivering exceptional service. My journey began at Blizzard, where I honed my skills in technical troubleshooting and customer issue resolution. I take pride in my ability to manage high volumes of inquiries through various channels, ensuring that each customer receives prompt and effective assistance.
Currently, I am expanding my horizons as a Cultural Manager at the Council of Bahia Blanca, where I engage with the community through event planning and stakeholder collaboration. My passion for optimizing customer journeys drives me to continuously seek improvements in service delivery, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Cultural Manager
COUNCIL OF BAHIA BLANCA
Jan 2024 - Present (1 year 5 months)
Organized cultural events and community programs while engaging stakeholders to promote initiatives. Oversaw projects from conception to execution, developed marketing strategies, and advocated for cultural policies.
Customer Support Representative
TEEM
Jun 2022 - Jan 2024 (1 year 7 months)
Responded to high volumes of customer queries via email, live chat, and phone, ensuring swift resolutions. Achieved sales and retention targets while educating customers on platform functionalities and troubleshooting technical issues.
Technical Support Specialist
BLIZZARD
Jan 2015 - Jan 2022 (7 years)
Managed customer support tickets, efficiently responding to inquiries and resolving issues. Assisted in technical troubleshooting and collaborated with internal teams to enhance processes, improving response times and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
National University of Buenos Aires
Bachelor's Degree, Sociology
2009 - 2012
Completed a Bachelor's Degree in Sociology, focusing on social structures, cultural dynamics, and community engagement. Developed critical thinking and analytical skills through various research projects and coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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