Open to opportunities

Juan David

@juandavid4

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Customer-focused support agent with 6 years of experience.

Argentina

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What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while fostering a positive and collaborative work environment.

I am a dedicated customer support professional with over six years of experience in delivering exceptional service. My journey began at Blizzard, where I honed my skills in technical troubleshooting and customer issue resolution. I take pride in my ability to manage high volumes of inquiries through various channels, ensuring that each customer receives prompt and effective assistance.

Currently, I am expanding my horizons as a Cultural Manager at the Council of Bahia Blanca, where I engage with the community through event planning and stakeholder collaboration. My passion for optimizing customer journeys drives me to continuously seek improvements in service delivery, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Cultural Manager

Current

COUNCIL OF BAHIA BLANCA

Jan 2024 - Present (1 year 4 months)

Organized cultural events and community programs while engaging stakeholders to promote initiatives. Oversaw projects from conception to execution, developed marketing strategies, and advocated for cultural policies.

Event Planning Project Management Stakeholder Engagement Marketing Strategies Policy Advocacy Content Creation Communication Skills

Customer Support Representative

TEEM

Jun 2022 - Jan 2024 (1 year 7 months)

Responded to high volumes of customer queries via email, live chat, and phone, ensuring swift resolutions. Achieved sales and retention targets while educating customers on platform functionalities and troubleshooting technical issues.

Customer Service Sales Strategies Technical Troubleshooting Customer Education Communication Skills Email Support Live Chat Support CRM Software

Technical Support Specialist

BLIZZARD

Jan 2015 - Jan 2022 (7 years)

Managed customer support tickets, efficiently responding to inquiries and resolving issues. Assisted in technical troubleshooting and collaborated with internal teams to enhance processes, improving response times and customer satisfaction.

Customer Service Technical Troubleshooting Ticketing Software CRM Systems Process Improvement Communication Skills Remote Work Email Support Live Chat Support

Education

Degrees, certifications, and relevant coursework

National University of Buenos Aires

Bachelor's Degree, Sociology

2009 - 2012

Completed a Bachelor's Degree in Sociology, focusing on social structures, cultural dynamics, and community engagement. Developed critical thinking and analytical skills through various research projects and coursework.