Lautaro Castro

Bilingual (Spanish/English) Client Success & QA Specialist with 8+ years of operational experience across broadcast media and digital platforms, and 3+ years focused on Customer Experience, Conversational Sales, and Quality Assurance in high-volume, fully remote environments.


Strong background in workflow coordination, live chat operations, and performance optimization, with direct impact on upselling, retention, and customer satisfaction. Experienced in coaching teams, setting quality standards, and acting as a senior reference point for complex operational decisions.


Core strengths include:

- Leadership & QA: Team coaching, 1:1 training, quality frameworks, and workflow optimization
- Customer Experience & Sales: Live chat engagement, conversion-focused conversations, and retention strategies
- Technical & Analytical Foundation: 7+ years in Broadcast Systems & Operations, bringing a structured, problem-solving mindset to digital environments


Currently seeking opportunities in Digital Subscriptions, SaaS, Technology, Customer Success, QA, or High-Growth Technology companies, where bilingual communication, operational leadership, and hands-on experience can drive measurable results.