I seek a role where I can combine my customer service experience with my technical background, helping teams and users achieve results efficiently, while working in a dynamic and growth-oriented environmen
LC
Looking for a job
Lautaro Castro
@lautarocastro
Customer-focused technical manager driving live chat sales and team performance.
ArgentinaWhat I'm looking for
I am a proactive, results-oriented professional with over three years of technical management experience in live customer engagement, sales, and team coordination within digital and broadcast environments.
I have a solid background in broadcast technical management and operations, and I use live chat and messaging tools to drive conversions and increase sales through effective upselling and client relationship management.
I work bilingually (English/Spanish), excel at problem-solving and quick thinking, and am committed to training and performance development to optimize team results and operational performance.
Experience
Work history, roles, and key accomplishments
MM
Current
Customer Service Team Leader
MBG Media
Jan 2025 - Present (9 months)
Led remote customer service team, managing chat/queue operations and improving upsell-driven sales through coaching and process optimization.
RL
Customer Service Representative
Red Panda Labs
Feb 2022 - Jun 2025 (3 years 4 months)
Provided remote customer support via live chat and messaging, drove conversions through proactive upselling and resolved technical inquiries to improve satisfaction.
GA
Chatter / Queue Manager
GestOnly Agency
Nov 2023 - Mar 2025 (1 year 4 months)
Managed chat queues and coordinated remote support workflows to maintain response SLAs and support team performance across accounts.
CM
Chatter
Chedit Management
Jun 2022 - Nov 2023 (1 year 5 months)
Handled remote customer interactions via chat to support sales and service goals, focusing on quick resolution and upsell opportunities.
Education
Degrees, certifications, and relevant coursework
UNUniversidad Tecnológica Nacional
Incomplete, Electronic Engineering
2021 - 2023
Incomplete Electronic Engineering studies at Universidad Tecnológica Nacional from 2021 to 2023.
URUniversidad Nacional de La Rioja
Digital Television Technician, Digital Television
2018 - 2021
Completed Digital Television Technician program at Universidad Nacional de La Rioja between 2018 and 2021.
II
Instituto Superior de Enseñanza Radiofónica (ISER)
Radio Studio Technician, Radio Studio
2014 - 2017
Completed Radio Studio Technician training at ISER from 2014 to 2017.
CCCodo a Codo
Certificate, Full-Stack Development
Completed a Full-Stack Python Developer course through Codo a Codo.
MD
Materia D
Certificate, Data Analytics
Completed a Data Analytics course through Materia D.
Availability
Looking for a job
Location
ArgentinaAuthorized to work in
Salary expectations
1k-5k USD
Job categories
Skills
Customer ServiceClient Relationship ManagementSalesUpsellingTeam CoordinationProblem SolvingQuick ThinkingTechnical ManagementFast LearnerQuality AssuranceTeam LeadershipTrainingCustomer SuccessCustomer Relationship ManagementCustomer SatisfactionCustomer RetentionCustomer OnboardingChatChat SupportFast Typing SpeedBroadcastingTelevision EquipmentAudio Equipment Set UpAudio
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