Himalayas logo
LC
Looking for a job

Lautaro Castro

@lautarocastro

Customer-focused technical manager driving live chat sales and team performance.

Argentina
Message

What I'm looking for

I seek a role where I can combine my customer service experience with my technical background, helping teams and users achieve results efficiently, while working in a dynamic and growth-oriented environmen

I am a proactive, results-oriented professional with over three years of technical management experience in live customer engagement, sales, and team coordination within digital and broadcast environments.

I have a solid background in broadcast technical management and operations, and I use live chat and messaging tools to drive conversions and increase sales through effective upselling and client relationship management.

I work bilingually (English/Spanish), excel at problem-solving and quick thinking, and am committed to training and performance development to optimize team results and operational performance.

Experience

Work history, roles, and key accomplishments

RL

Customer Service Representative

Red Panda Labs

Feb 2022 - Jun 2025 (3 years 4 months)

Provided remote customer support via live chat and messaging, drove conversions through proactive upselling and resolved technical inquiries to improve satisfaction.

CM

Chatter

Chedit Management

Jun 2022 - Nov 2023 (1 year 5 months)

Handled remote customer interactions via chat to support sales and service goals, focusing on quick resolution and upsell opportunities.

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica Nacional logoUN

Universidad Tecnológica Nacional

Incomplete, Electronic Engineering

2021 - 2023

Incomplete Electronic Engineering studies at Universidad Tecnológica Nacional from 2021 to 2023.

Universidad Nacional de La Rioja logoUR

Universidad Nacional de La Rioja

Digital Television Technician, Digital Television

2018 - 2021

Completed Digital Television Technician program at Universidad Nacional de La Rioja between 2018 and 2021.

II

Instituto Superior de Enseñanza Radiofónica (ISER)

Radio Studio Technician, Radio Studio

2014 - 2017

Completed Radio Studio Technician training at ISER from 2014 to 2017.

Codo a Codo logoCC

Codo a Codo

Certificate, Full-Stack Development

Completed a Full-Stack Python Developer course through Codo a Codo.

MD

Materia D

Certificate, Data Analytics

Completed a Data Analytics course through Materia D.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Lautaro Castro - Customer Service Team Leader - MBG Media | Himalayas