fabricio vegas michel
@fabriciovegasmichel
Customer service and technical support specialist with diverse experience.
What I'm looking for
Hi there! I'm a bilingual Customer Experience professional (Spanish-English) with strong expertise in providing agile, technical, and tailored support across various digital channels.
Throughout my career, I've delivered exceptional service in industries such as tech, e-commerce, and digital solutions—always with a focus on empathy, speed, and high-quality outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Social Media
Latamly S.A.
Jan 2021 - Present (4 years 6 months)
Provided pre-sale and post-sale customer service on digital platforms for various brands. Moderated content on official platforms and offered digital technical support and warranty services.
Collections Advisor & Customer Support
Naranja X
Jan 2018 - Present (7 years 6 months)
Managed late and pre-legal debt collections, overseeing payment agreements and financing plans. Acted as an account representative, assisting new hires during the OJT period.
Technical Support for Web Hosting and VPS Services
Hostinger
Provided technical support to global clients in English and Spanish, specializing in web hosting services, VPS, and website building. Assisted clients with billing services and CRM management.
Education
Degrees, certifications, and relevant coursework
Unreal Engine Courses
Course Completion, Game Development
Successfully completed an Advanced Unreal Engine 4 Course. Currently, an Advanced Unreal Engine 5 Course is in progress.
IPEM Nº 268 DEAN FUNES
High School Diploma, General Studies
Completed high school education at IPEM Nº 268 DEAN FUNES in Córdoba.
National University of Córdoba
Bachelor of Science, Mechanical Engineering
Undertook studies in Mechanical Engineering at the National University of Córdoba, though the degree was not completed.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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