Nicky Casaux
@nickycasaux
I resolve customer, KYC, and transaction issues across live chat, email, and digital support channels.
ArgentinaWhat I'm looking for
I've supported international users and corporate accounts for Aurox Studios, Madder Games, and independent clients, helping with onboarding, platform navigation, access troubleshooting, and customer requests.
At Esenworld S.A., I handled high volumes of digital ticketing and live-chat queries, guided users through account verification, and investigated transaction, order, and billing discrepancies. I consistently met SLAs and team performance goals while keeping communication clear, friendly, and customer-first.
I also coordinate operational support for MechaniKOI and Blurred Realities Interactive, escalating incidents with structured context and documenting operational risks across multidisciplinary teams.
I'm bilingual in English and Spanish, comfortable across CRMs and administrative dashboards, and fully equipped for reliable remote work, including 12-hour, 2/2, and night shifts.
Experience
Work history, roles, and key accomplishments
Operations Support & Project Coordinator
MechaniKOI & Blurred Realities Interactive
Jan 2023 - Present (3 years 7 months)
Collaborated cross-functionally with multidisciplinary teams to escalate incidents with clear, structured context and documented operational risks. Adapted quickly to evolving product workflows and software updates, promoting an agile, continuous-improvement mindset.
B2B & B2C Digital Account Support Specialist
Aurox Studios, Madder Games & Independent Clients
Jan 2022 - Present (4 years 7 months)
Provided direct support to international English-speaking users and corporate accounts, assisting with onboarding, platform navigation, and access troubleshooting. Resolved customer requests independently and coordinated with technical teams for complex escalations.
Customer Support & Operations Specialist
Esenworld S.A.
Jan 2024 - Dec 2025 (1 year 11 months)
Delivered fast, high-quality customer support via digital ticketing and live chat channels, handling high daily query volumes with accuracy and empathy. Assisted users with account verification procedures and resolved transaction inquiries, collaborating with internal operations teams.
Education
Degrees, certifications, and relevant coursework
Talento Tech
Course, UX Design
2025 - 2025
Completed a UX Design course with focus on empathy, customer journey optimization, and user satisfaction.
Image Campus
Higher Diploma, Art and Animation
2020 - 2023
Pursued a Higher Diploma in Art and Animation, focusing on creative and technical skills in digital arts.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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