juan ceron

As part of the InXpress Canada Support Team, I provide operational, technical, and freight support to franchise owners across the network. My role focuses on empowering franchisees with the tools, training, and guidance they need to grow their businesses successfully.

Key Responsibilities:

Act as the primary resource for franchisees, responding to inquiries with professionalism and efficiency.

Trained and onboarded new hires, monitored cold-caller performance, and supported franchise onboarding. Drove lead generation and sales for small parcel and freight shipping using online portals (e.g., Webship+) while managing pricing quotes and customer enrollment guidance.

As a Business Developer and Onboarding Manager Inxpress, I was managing multiple critical responsibilities:

- Trainer and Onboarding Specialist for new hires
- Performance Monitoring for Cold Callers, ensuring they meet key performance expectations
- Responsible for onboarding new franchises to Yellowberryhub
- Sales specialist with expertise in shipping services and customer acquisition

InXpres

Business development specialist position at Bank & Vogue Ltd/Ltée.

As a Broker at Bank & Vogue Ltd., my primary responsibilities included cold calling thrift stores and second-hand goods stores to resell products such as Credential Clothing, Mixed Rags, Toys, and other items worldwide. I also ventured to Canada, Guatemala, and Honduras for group meetings, expanding our outreach. Additionally, I explored new opportunities by cold-calling vendors, charities, and ma

Sales, Google Smart Products, Customer service:

>Serves customers by selling products and meeting customer needs.

>Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

>Keeps management informed by submitting activity and results reports, such as daily call

>Handled customer escalations for Sony’s US and LATAM markets, providing advanced technical support for a wide range of entertainment home devices.

>Led escalation management, overseeing all tickets that could not be resolved by the floor teams.

>Troubleshot issues extensively, determining the root cause and recommending solutions.

>Specialized in analyzing complex issues and escalating the fi

>Delivered support for a broad range of services including VoIP, internet (DNS, DHCP), WiFi connectivity, modem authentication issues, and entertainment systems, ensuring swift and effective solutions.

>Handled escalated cases related to no internet service and modem/router issues, working to identify the root cause of network problems, from Fiber and DSL connections to device malfunction.

>Acte

Earned a diploma in Transportation and International Trade.

Lean Six Sigma certified with White, Yellow, and Green Belt credentials, focused on process optimization.