Dhrubo User
@dhrubouser1
I lead telecom fulfillment, retention, and operations teams delivering fibre rollouts and revenue protection.
CanadaWhat I'm looking for
I lead backend fulfillment for the national TELUS Eastern Fibre rollout at Inkeros, coordinating high-density residential and commercial operations across Ontario and Quebec.
I manage a 35+ person operational team and connect enterprise sales, property management, customer support, and field engineering to remove delivery bottlenecks. My work increased condominium account activation throughput by 25%.
Previously, I led B2B retention for the TELUS account, coaching more than five specialists into leadership roles and supporting churn-mitigation efforts that safeguarded over $10M in annual recurring revenue.
As co-founder of M/S SK Products, I directed B2B supply chains, vendor negotiations, cross-border procurement, freight forwarding, customs compliance, and supplier sourcing.
Experience
Work history, roles, and key accomplishments
Head of Sales Support & Operations
Inkeros
Feb 2026 - Present (8 months)
Directed backend fulfillment operations for the national TELUS Eastern Fibre rollout across high-density residential developments and commercial properties, leading a 35+ person operational team. Partnered with enterprise account executives and property management groups to eliminate bottlenecks and accelerate time-to-revenue.
Client Retention Team Lead
Inkeros
Jun 2025 - Feb 2026 (8 months)
Directed churn-mitigation strategy across an enterprise and commercial portfolio, coaching and mentoring 5+ specialists into leadership roles. Analyzed cancellation drivers to refine proactive renewal workflows and stabilize retention benchmarks.
Client Retention Specialist
Inkeros
Jul 2024 - Jun 2025 (11 months)
Executed 200+ high-volume outbound client calls daily via cloud auto-dialers, surpassing target retention quotas by over 80%. Applied consultative objection handling and account restructuring strategies to resolve client disputes and preserve key commercial accounts.
Co-Founder – Operations & Logistics
M/S SK Products
Dec 2020 - Oct 2024 (3 years 10 months)
Directed end-to-end B2B supply chain operations, supplier sourcing, commercial vendor contract negotiations, and cross-border procurement pipelines. Managed international freight forwarding, regulatory compliance, and cross-border customs clearance protocols to ensure zero shipment delays.
Education
Degrees, certifications, and relevant coursework
Seneca College
Business Management & Logistics, International Business
2022 - 2024
Grade: 3.4
Activities and societies: Connected with Business owner & learned business ops
Pursued International Business with a focus on Business Management and Logistics.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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