At Thinko Distribution S.A., I manage purchasing, imports, and commercial operations for an international pet products distributor. I built the company’s Zoho Analytics BI infrastructure from scratch, covering sales, collections, e-commerce, and finance, and it was adopted company-wide.
I lead S&OP cycles across the brands and designed a purchase calendar that integrates six lead-time dimensions to help determine optimal order dates and prevent stockouts. I also manage end-to-end imports and regulatory compliance with SENASA.
At European Outreach Trust, I led the corporate website redesign and brand revitalization, managed a global CRM that grew to 1,500 users, and developed an information management system for 95 affiliated groups. I also led publication of a 50th-anniversary book in English and Spanish that generated more than $25,000 in sales.
Earlier, at Costa Rica Dental Services, I developed a patient follow-up process focused on people outside Costa Rica, contributing to conversion increases of 30% in the first year and 40% in the second. I have a master’s degree in Project Management and Scrum certifications in Foundation, Master, and Product Owner.
