Open to opportunities

Luis Carlos Balma

@luiscarlosbalma

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Sales Operations and Deal Management professional using data analytics to optimize revenue and execution.

Costa Rica

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What I'm looking for

I’m looking for a Sales Operations role where I can own deal support and documentation, build KPI-driven workflows, and partner with Sales and technical teams to improve accuracy, SLA performance, and operational efficiency.

I’m an adaptable engineer and MBA graduate with 15+ years of experience supporting sales lifecycles, deal documentation, and operational workflows. I bridge technical requirements and business strategy to drive organizational excellence.

In sales operations and project coordination roles, I’ve owned full lifecycle deal support—contract review, quote preparation, and pricing accuracy—while coordinating purchasing and vendor tracking to keep projects compliant and on target. I focus on performance visibility through KPI dashboards and process optimization.

Across customer-facing and fintech environments, I’ve managed stakeholder expectations, request prioritization, and SLA delivery, and I’ve led operational strategy through product launches and e-commerce operations. With a strong analytical foundation (quality testing/validation to business execution), I bring structured rigor, negotiation ability, and measurable results.

Experience

Work history, roles, and key accomplishments

Project Coordinator

William Knell and Company Limited

Sep 2024 - Jul 2025 (10 months)

Coordinated the full lifecycle of construction projects, supporting sales representatives with take-offs, estimates, and quotes with 100% accuracy on pricing and product specifications. Reviewed contracts for revisions and maintained compliant documentation while managing purchasing and vendor tracking to optimize project supply chains.

Project Coordination Deal Support Contract Review Quote Preparation Cost Estimation Vendor Management Supply Chain Optimization

Service Desk Coordinator

SPC International

Apr 2021 - May 2022 (1 year 1 month)

Implemented KPI dashboards to monitor and improve service delivery performance. Designed request prioritization processes to support SLA commitments and stakeholder satisfaction.

KPIs SLA Management Prioritization Stakeholder Management Process Optimization performance reporting

Partner

Payvalida

Oct 2017 - Feb 2020 (2 years 4 months)

Drove strategic direction and managed vendor relationships to support a successful fintech market launch. Communicated project objectives and progress to key stakeholders to align deal strategies and execution.

Operational Strategy Fintech Go To Market Support Business Management Process Management Project Coordination

Founder

Tete Innovaciones & Teo4Life

Aug 2015 - Aug 2018 (3 years)

Managed end-to-end e-commerce operations, including logistics, customer service, and inventory tracking via the Amazon Vendor platform. Negotiated product pricing and freight costs to optimize profit margins.

E Commerce Operations Amazon Vendor Central Logistics Coordination Inventory Management Customer Service Operations Pricing Negotiation

R&D Testing Engineer

Hewlett-Packard

Jan 2011 - Jul 2015 (4 years 6 months)

Conducted quality testing and technical validation to support market launches and pre-sales teams. Applied analytical rigor to verify product readiness against technical requirements.

Quality Testing Pre sales Support