Gilberto Paniagua

Manage concurrent instructional, assessment, planning, and follow-up activities for approximately 150 students across grades 7–11, maintaining schedules, documentation, deadlines, and performance tracking.

Led cross-functional operational coordination across a team of 25+ professionals, managing concurrent priorities, deadlines, performance follow-up, issue resolution, and accountability. Increased the International Baccalaureate Diploma Programme pass rate from 38% to 88% through KPI monitoring, performance-gap identification, structured follow-up, and continuous improvement.

Led end-to-end coordination of an innovation and international cooperation portfolio involving approximately USD 7 million in resources, maintaining visibility across multiple workstreams, timelines, deliverables, stakeholders, and implementation priorities. Tracked project milestones, deadlines, deliverables, risks, dependencies, KPIs, and outstanding actions across concurrent initiatives.

Coordinated multiple innovation and entrepreneurship projects across project planning, schedules, documentation, deliverables, KPI tracking, stakeholder follow-up, and implementation activities. Maintained organized project records and followed up with internal and external stakeholders on outstanding actions, deadlines, and expected deliverables.

Progressed from Customer Service Associate to Team Lead, ultimately leading a team of 25+ employees in a high-volume customer operations environment. Led data-informed process improvement initiatives that generated approximately USD 2.5 million in global corporate savings.

Pursuing a Master's degree in Artificial Intelligence Applied to Business, expected to complete in October 2026.

Earned a Bachelor of Arts in History from the University of Costa Rica.

Completed advanced studies in Industrial Engineering at the National University of Distance Education (UNED).