jr redding
@jrredding
I improve guest experiences, sales, and team performance across travel, customer service, and restaurant operations.
United StatesWhat I'm looking for
I've supported Carnival Cruise Line guests across vacation planning, excursions, purchases, cancellations, refunds, and escalated concerns. I use strong product knowledge and a personal concierge approach to help guests find the right vacation experience and value.
As a Fun Expert Lead, I mentored agents through difficult calls, system navigation, and available resources while taking escalations and de-escalating upset guests. I also used Excel and data management to track reported issues and follow up on resolutions.
Previously, I helped operate multiple IHOP restaurants, managing schedules, inventory, payroll verification, employee feedback, and performance analysis. I also opened stores and trained new general managers and assistant general managers through online, hands-on, and supervised training.
Experience
Work history, roles, and key accomplishments
Led and mentored a team of fun experts, handling escalated guest calls and using data management to track and resolve issues. Focused on empowering agents to grow and ensuring memorable guest experiences.
Education
Degrees, certifications, and relevant coursework
jr hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Salary expectations
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