Alane Six

Handled high volumes of inbound customer inquiries, resolved billing and account issues, and documented interactions in CRM while meeting performance metrics and reducing call handling time.

Responded to high volumes of inbound customer inquiries, resolved service and billing issues, navigated multiple systems for accurate information, and documented outcomes in CRM while meeting performance targets.

Coached and trained agents, delivered performance improvement plans, produced KPI reports, managed quality/production of call center data, and fostered inter-departmental relationships to improve operations.

Maintained office supplies, managed resident communications, identified workflow inefficiencies and implemented process improvements to streamline daily office operations.

Managed daily client servicing operations, resolved carrier issues, scheduled and tracked LTL and truckload freight, and oversaw inventory across two national warehouses to reduce freight expense.

Handled daily customer communications, resolved conflicts, processed orders through vendor portals, trained and mentored staff, and served as primary contact for nationwide sales reps.

Managed seating and delivered high-quality service, resolved customer inquiries and grievances, ensured order accuracy, and handled nightly cash-out and closing procedures.

Marketed properties, showed units, prepared leases, processed maintenance orders, collected rent, and managed daily office tasks while ensuring compliance with Fair Housing laws.

Assisted customers with purchases, managed daily sales and merchandising, and performed register balancing to support store operations.

Marketed and showed multiple properties, prepared leases, processed maintenance orders, collected rent, and handled property-related billing and scheduling tasks.

Prepared leases, scheduled and coordinated maintenance work, disseminated marketing materials, and processed tenant paperwork and rent transactions.

Provided patient care including vital signs, assisted in surgery prep, and offered emotional support to patients while maintaining accurate clinical documentation.

Managed seating, delivered quality service, resolved customer inquiries, ensured order accuracy, and performed nightly cash-out and closing duties.

Showed properties, prepared lease agreements, processed maintenance requests, collected rent, and maintained resident relations while ensuring Fair Housing compliance.

Completed a Certified Nursing Assistant (CNA) program providing clinical training and competency in patient care and vital signs monitoring.

Activities and societies: Basketball; Volleyball; Softball

Earned a High School Diploma with participation in basketball, volleyball, and softball and completion of college preparatory coursework.