Kameko Holloway
@kamekoholloway
I lead customer service teams and resolve complex travel and account concerns.
United StatesWhat I'm looking for
I've supported customers at World Travel Holdings and Concentrix, handling high-volume travel reservations, itinerary changes, cancellations, payments, refunds, and account updates while meeting quality and productivity goals.
As a Seasonal Team Lead, I coach customer service representatives on best practices and performance expectations, monitor quality standards, resolve escalated concerns with empathy, and help onboard new employees.
I've also prepared federal and state tax returns at Jackson Acquisitions, advising clients on IRS regulations, deductions, credits, and tax compliance while building relationships that generated repeat business and referrals.
Experience
Work history, roles, and key accomplishments
Seasonal Team Lead
World Travel Holdings
Sep 2023 - Present (3 years)
Lead and motivate customer service representatives during peak travel seasons, coach team members on best practices, and resolve escalated customer concerns with professionalism and empathy.
Education
Degrees, certifications, and relevant coursework
Kameko hasn't added their education
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United StatesAuthorized to work in
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