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Jp Daly

@jpdaly

Account Operations Manager at Sennder, improving transport operations and customer service through process optimisation.

Netherlands

Message

At Sennder, I managed customer accounts and coordinated transport partner onboarding, documentation, and operational requirements. I also handled claims and investigated discrepancies while keeping customers informed.

Previously, I managed the client lifecycle as a 360 Consultant at Hays, from business development and onboarding through account management in a regulated recruitment environment. As a Bar Manager at Temple Bar & Cafe Kooper, I managed daily operations and employee onboarding.

Experience

Work history, roles, and key accomplishments

Account Operations Manager

Sennder

Feb 2024 - Jul 2026 (2 years 5 months)

Managed end-to-end operational processes and acted as primary contact for customers, carrier partners, and internal stakeholders. Coordinated onboarding, documentation, and compliance while improving operational efficiency.

Client Onboarding Document Management Compliance Stakeholder Management Process Improvement Customer Relationship Management Transportation Management Systems

360 Consultant

Hays

Sep 2021 - Feb 2024 (2 years 5 months)

Managed the full client lifecycle from business development through onboarding and account management in a regulated recruitment environment. Coordinated documentation, interviews, and maintained CRM records.

Recruitment Customer Relationship Management Onboarding Document Management CRM Stakeholder Coordination Compliance

Bar Manager

Temple Bar & Cafe Kooper

Oct 2018 - Jun 2022 (3 years 8 months)

Managed daily operations in two hospitality venues, supervised and trained staff, and handled documentation and scheduling. Built strong customer relationships and coordinated multiple priorities.

Operations Management Corporate Trainer Scheduling Customer Service Document Management