Looking for a job

Gaia Ernandez

@gaiaernandez

Customer service and back-office professional in banking and hospitality, handling digital-banking issues and guest support.

Netherlands

Message

What I'm looking for

I’m seeking a customer support, back-office or client operations role in an international organisation.

At BPER Banca — Italian National Bank, I handled customer enquiries, transactions, account issues and digital-banking support, resolving problems and discrepancies while maintaining clear communication.

At Hotel De Looier, I support front-desk operations and welcome guests. I’ve also managed day-to-day operations at Barney's Coffeeshop, including scheduling, training and customer-satisfaction initiatives; I’m seeking a customer support, back-office or client operations role in an international organisation.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Hotel De Looier

Aug 2026 - Present (3 months)

Support front-desk operations and welcome guests in a hotel environment.

Lead Bartender

CAU Steak Restaurant

Mar 2025 - May 2025 (2 months)

Led bar service and supported smooth operations in a busy restaurant environment. Supervised team performance and maintained consistent service standards during shifts. Managed stock levels and contributed to cocktail and menu development.

Head Bartender

Dogs Bar

Dec 2024 - Mar 2025 (3 months)

Led bar operations and maintained service quality in a high-volume environment. Trained and supervised bartenders and barbacks, supporting team performance and consistency. Managed inventory and supplies and ensured the bar was operationally ready.

Manager

Barney's Coffeeshop

Sep 2023 - Dec 2024 (1 year 3 months)

Led day-to-day business operations, including staff scheduling, training, workflow coordination and customer service. Managed inventory and ordering while supporting budget awareness and business growth. Introduced customer-satisfaction initiatives to strengthen service quality and the overall customer experience.

Barista / Waitress / Bartender

Coffeeshop Amsterdam

Mar 2023 - Aug 2023 (5 months)

Worked across multiple customer-facing roles while maintaining speed, quality and customer satisfaction. Handled orders, cash management, and opening and closing procedures.

Back Office Operator & Customer Care

BPER Banca

May 2022 - Jan 2023 (8 months)

Handled customer enquiries, transactions, account issues and digital-banking support accurately and professionally. Resolved customer problems and discrepancies while maintaining service quality and clear communication.

Radio Newsroom Attendant

#LIVESOCIAL – RadioVeronicaOne

Feb 2022 - Apr 2022 (2 months)

Coordinated weekly topics and guest appearances and supported planning and scheduling for live programmes.

Administrative Office Clerk

EnergyGroup Srl

Jan 2021 - Feb 2022 (1 year 1 month)

Supported daily office operations through scheduling, correspondence, data entry, file management and internal coordination. Improved file-management processes to make document retrieval and storage more efficient.