Looking for a job

Emem Uwah

@ememuwah

Message

Account Executive at Kora Payments who rebuilt client onboarding, improving activation rates by 40% in one quarter.

Netherlands

Message

What I'm looking for

I’m motivated by building things that didn’t exist before, working in environments that reward initiative, and staying committed to the people and organisations I work with. I’m open to relocating to Germany and available across European time zones.

At Kora Payments, I own the commercial lifecycle for enterprise accounts across EMEA, from qualification through onboarding, activation, retention, and expansion. I rebuilt the client onboarding and activation process from scratch, improving activation rates by 40% in one quarter.

I identified a gap in commercial operations by taking on inbound pipeline management, which led to the creation of a dedicated Inbound Sales function and my appointment to lead it. I oversee pipeline strategy and process development while retaining personal ownership of strategic accounts.

Earlier, I managed merchant relationships at Kora Payments and customer success and support roles at Palmpay (Transsnet Financial) and OPay (Paycom). I’ve also built businesses from the ground up, and I’m motivated by creating things that didn’t exist before and working where initiative is valued.

Experience

Work history, roles, and key accomplishments

Current

Account Executive and Lead Inbound Sales

Current

Kora Payments

Jan 2023 - Present (3 years 9 months)

Own the full commercial lifecycle for more than 50 enterprise accounts across EMEA, from qualification through onboarding, activation, retention, and expansion. Lead the Inbound Sales team, rebuilt the onboarding process, and generated over $5M in monthly processing volume.

Enterprise Account Management Inbound Sales Pipeline Management CRM HubSpot Apollo Intercom Zendesk AI Tools Claude ChatGpt Cross Functional Collaboration Process Improvement

Merchant Success Associate

Kora Payments

Aug 2021 - Mar 2023 (1 year 7 months)

Managed post-activation relationships for a diverse international merchant base, maintaining a 95% satisfaction rate and resolving over 1,000 support cases at 90% first-contact resolution. Built internal documentation and client-facing enablement materials that improved onboarding consistency.

Customer Success Customer Relationship Management Case Resolution Documentation Onboarding Product Feedback

Customer Success Associate

Palmpay (Transsnet Financial)

Jan 2019 - Jan 2021 (2 years)

Managed over 100 daily client relationships across phone and email, raising satisfaction to 92% through structured and proactive communication. Designed a triage routing improvement that cut average response time from 5 hours to under 1 hour.

Customer Success Customer Relationship Management Communication Skills Triage Routing Feature Adoption User Education

Customer Support Specialist

OPay (Paycom)

Jan 2018 - Jan 2019 (1 year)

Handled over 80 daily contacts at 85% first-contact resolution, documenting recurring patterns that contributed to product improvements. Educated users on new platform features, contributing to a 20% adoption uplift.

Customer Support First Contact Resolutions Product Education Feature Adoption Documentation