At Merck Group BV, I coordinate operational processes for key accounts across Northern Europe and analyze OTIF, backlog, and open-order reports to identify bottlenecks. I also mapped portfolio complexity and operational risks during a major restructuring initiative.
I lead communication standardization as the team’s Communication Coordinator, creating templates and guidelines, and apply Lean Six Sigma principles to support workflow improvement. My work brings Sales, Supply Chain, Logistics, and Planning together around clearer processes.
Before Merck, I managed multi-department operations at The Hague Marriott and coordinated daily operations at Hilton Amsterdam Schiphol Airport. Across hospitality roles, I delivered workflow redesign, SOP development, training, and operational projects; I hold an MSc in Economics of Tourism and Events.
