At FreshBooks, I led onboarding processes for new customers, including product demos and support with adopting key features. I also provided customer support in English, often in French and Spanish.
I supported FreshBooks clients with account management and complex accounting and platform issues, and assisted the Billing Department with subscription inquiries. I also coordinated training modules for new support hires and assisted with their communication skills.
At VIACOM, I scheduled presentations for MTV & VH1, translating brand priorities into transmission schedules and planning on-air promotions. I worked with Ad Sales and MCR Play Out to deliver schedules on time and in line with editorial, technical, and regulatory guidelines.
Earlier, I worked as a Bilingual Administrative Assistant at RESOURCE GLOBAL PROFESSIONALS, translating financial documents and supporting European operations. I also managed bar operations and staff at LURE + TILL, where I created craft cocktails and facilitated training for new employees.
