Looking for a job

Jozelia Silva

@jozeliasilva

I am an organized and detail-oriented professional with strong experience in administrative support, process coordination, documentation, and operatio

Brazil

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What I'm looking for

I'm looking for remote opportunities where I can contribute through administrative and operational support, organizing workflows, managing priorities, coordinating tasks, and keeping information and deliverables on track. I bring strong attention to detail, clear written communication, adaptability, and a practical approach to problem-solving and process improvement.

I am an organized and detail-oriented professional with 11+ years of experience supporting processes, teams, documentation, and operational routines at Grupo Boticário, a large corporate organization.

I have strong skills in organization, task follow-up, agenda coordination, documentation, information management, written communication, and attention to detail. I am comfortable managing multiple activities, monitoring deadlines, organizing priorities, and following up on pending tasks to keep workflows running smoothly.

Throughout my career, I have worked with different departments and approximately 1,000 employees, supporting information flow, requests, documentation, internal processes, meetings, training activities, and follow-ups.

I am a fast learner, proactive, adaptable, and creative when solving problems. I enjoy finding practical solutions, organizing information clearly, and making everyday workflows more efficient.

I have experience with Google Workspace, Microsoft Office, Excel, Google Calendar, SAP QM, SoftExpert, Microsoft Teams, and other digital collaboration tools.

I am currently looking for remote opportunities as a Virtual Assistant, Administrative Assistant, Administrative Support Specialist, Operations Support, or Coordinator, where I can contribute with organization, reliability, communication, attention to detail, and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Quality Administrative Analyst

Grupo Boticário

Jul 2023 - Mar 2026 (2 years 8 months)

Managed and monitored processes, requests, and deliverables across multiple departments. Administered documentation for approximately 1,000 employees and coordinated training sessions.

Process Management Performance Indicators Document Control SoftExpert SAP QM Kanban Excel Google Workspace Training Continuous Improvement

Quality Management Auditor

Grupo Boticário

Aug 2017 - Aug 2023 (6 years)

Planned and monitored cross-departmental activities, organized audit schedules and evidence, and managed document control processes. Led the migration of controlled documentation from SAP QM to SoftExpert.

Audit Document Control SAP QM SoftExpert Kanban Excel Process Improvement Risk Management Training

Administrative Assistant

Grupo Boticário

Jul 2014 - Jul 2017 (3 years)

Supported operational and administrative routines related to quality and laboratory processes. Organized information and records, and participated in process improvement projects.

Quality Management Document Control Process Improvement Administrative Support