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Aline Aguiar

@alineaguiar

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Executive Virtual Administrative Assistant delivering organized, tech-driven support.

Brazil

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What I'm looking for

I seek remote roles offering structured, collaborative teams where I can streamline admin processes, manage calendars and communications, and support growth through reliable, tech-enabled operations.

I am an Executive Virtual Administrative Assistant with 10+ years of experience providing proactive, organized, and tech-driven administrative support across remote and hybrid teams. I specialize in calendar and email management, travel coordination, meeting facilitation, and workflow optimization to improve efficiency and stakeholder satisfaction.

Throughout my career I have supported operations in customer experience, mentorship programs, and nutrition consulting, routinely handling high-volume workloads (40–70 cases/day) while maintaining accuracy above 95% and strong first-contact resolution rates. I create clear reports, manage content calendars, and produce visual materials using tools like Canva and Notion to increase engagement and retention.

I bring strong communication, empathy, and teamwork to every role, with demonstrated volunteer experience providing sensitive emotional support and case coordination. I am tech-savvy, detail-oriented, and committed to delivering reliable administrative systems that free leaders to focus on strategic priorities.

Experience

Work history, roles, and key accomplishments

Customer Support Administrative

NeoBPO

Nov 2022 - Jun 2024 (1 year 7 months)

Provided high-quality inbound customer service resolving ~85–90% of inquiries on first contact, tracked cases end-to-end with >98% documentation accuracy, and handled 40–60 interactions daily to maintain satisfaction above ~90%.

Customer Support Inbound Google Workspace Quality Assurance Client Communication

Volunteer Virtual Support

Projeto Justiceiras Brasil

Nov 2021 - Jun 2023 (1 year 7 months)

Provided emotional support and internal referrals for women in vulnerable situations, created WhatsApp groups and maintained case spreadsheets to coordinate assistance over 1.8 years.

Emotional Support Data Tracking Volunteer Management Spreadsheet Management

Executive Virtual Assistant

Autonomia Cygnus

Jan 2020 - Feb 2023 (3 years 1 month)

Managed Google Workspace archives and content calendars, created Canva materials that increased participant engagement 15–20%, and produced reports that improved retention by 10–15%.

Google Workspace Calendar Management Content Creation Canva Reporting Remote Collaboration

Virtual Assistant

Qualy Food

Apr 2016 - Nov 2017 (1 year 7 months)

Provided administrative support for nutrition projects, managed team calendars with >95% accuracy, maintained records with ~98% on-time delivery, and reduced manual rework by ~15%.