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Glauce Barbosa

@glaucebarbosa

Remote professional with strong experience in virtual assistance, quality support, and daily operations. Reliable, organized, and self-managed.

Brazil

Message

What I'm looking for

I’m looking for a remote role where I can support operations through quality processes, training development, and executive or virtual assistance. I value clarity, organization, and thoughtful collaboration, and I enjoy working with multicultural teams while contributing with reliability, autonomy, and care.

I am a reliable, self-managed professional with over 30 years of experience across different industries and more than 6 years working remotely.

Throughout my career, I have worked in customer support, quality assurance, training operations, and technical support, always focused on problem-solving, process improvement, and clear communication. I have been invited to move across teams and roles based on performance, responsibility, and consistency.

I am known for being organized, punctual, adaptable, and easy to work with. I value clarity, respect, and results, and I perform well in structured environments as well as dynamic, fast-paced teams.

Currently, I am seeking a remote opportunity where I can contribute with my experience, accountability, and practical mindset, supporting teams, projects, and customers with quality and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Analyst

Current

FFind

Jan 2019 - Present (7 years)

Review and validate interview audio for compliance and accuracy, identify data risks and authorize/reject submissions, and provide remote technical coaching to operators and supervisors across multicultural teams.

Audio Transcription Technical Coaching Compliance Troubleshooting Onboarding Cross Cultural Communication Documentation

Personal & Virtual Assistant

Private Clients

Jan 2023 - Dec 2024 (1 year 11 months)

Managed schedules, travel, hiring and Google Workspace systems for professional Brazilian Jiu-Jitsu athletes, handling customer communication and social media engagement remotely.

Executive Assistance Scheduling Travel Coordination Google Workspace Social Media Support Client Communication Administrative Operations

Transcription Specialist

Freelance / Multiple Clients

Jan 2017 - Dec 2019 (2 years 11 months)

Produced accurate, confidential transcripts for interviews, legal and investigative cases, and long-form English content following strict formatting and linguistic guidelines for multiple clients.

Transcription Confidentiality Formatting Guidelines English Portuguese Transcription Attention To Detail Time Management Quality Assurance

Customer Service & Virtual Sales Support

Temptu NY / Belle Skin

Jan 2016 - Dec 2017 (1 year 11 months)

Managed virtual customer service, scheduling, and order support via WhatsApp and social media, coordinating operations to ensure customer satisfaction for Temptu NY in the Brazilian market.

Customer Support Virtual Sales WhatsApp Social Media Support Scheduling Order Management Operations Coordination

Training & Operations Specialist

Various Corporates

Jan 2004 - Dec 2016 (12 years 11 months)

Designed and delivered technical and behavioral training, coordinated events and logistics, and supported customer operations and reporting for clients including ABB, General Motors, and Parmalat.

Training Delivery Event Coordination Customer Operations Reporting

Education

Degrees, certifications, and relevant coursework

Brooklyn College

ESL Program, English Language Studies

2006 - 2007

Activities and societies: Au pair and cultural immersion activities during the same period.

Completed an English language ESL program at Brooklyn College during 2006–2007 to develop advanced English proficiency.

Faculdade de Guarulhos

Bachelor’s Degree (Psychology), Psychology (General)

2002 - 2007

Grade: 8

Activities and societies: Facilitated a support group for mothers of children with Down syndrome focused on self-care and emotional support (1 year). Clinical internship at CAPS (Mental Health). HR & Training internships at ABB and Pyxis Consultoria, supporting learning needs assessment, training design, and people development initiatives.

Bachelor’s Degree in Psychology with both Bachelor and Teaching credentials.
Generalist training focused on human behavior, communication, learning processes, organizational dynamics, and applied psychology in professional environments.