Open to opportunities

Glauce Barbosa

@glaucebarbosa

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Psychologist and executive assistant skilled in remote operations, quality review, and cross-cultural communication.

Brazil

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What I'm looking for

I seek a remote or hybrid role offering executive/operational support, scope to improve processes, deliver training, and work discreetly with multicultural teams.

I am a psychologist with over a decade of experience across training, operations, customer support, transcription, and quality review, including 5+ years working remotely for Europe-based teams. I bring strong emotional intelligence, organization, and problem-solving skills to executive and operational roles, with proven experience designing processes, delivering training, and managing sensitive, high-compliance work.

I have served as a Quality Control Analyst and Remote Technical Coach, transcription specialist, virtual sales and customer-support agent, and personal assistant to professional athletes, consistently delivering reliable, discreet, and structured support. I am fluent in English and Portuguese, comfortable in multicultural environments, and proficient with MS Office, Google Workspace, licensed transcription software, CRM basics, and remote access tools.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Analyst

Current

FFind

Jan 2019 - Present (6 years 11 months)

Review and validate interview audio for compliance and accuracy, identify data risks and authorize/reject submissions, and provide remote technical coaching to operators and supervisors across multicultural teams.

Audio Transcription Technical Coaching Compliance Troubleshooting Onboarding Cross Cultural Communication Documentation

Personal & Virtual Assistant

Private Clients

Jan 2023 - Dec 2024 (1 year 11 months)

Managed schedules, travel, hiring and Google Workspace systems for professional Brazilian Jiu-Jitsu athletes, handling customer communication and social media engagement remotely.

Executive Assistance Scheduling Travel Coordination Google Workspace Social Media Support Client Communication Administrative Operations

Transcription Specialist

Freelance / Multiple Clients

Jan 2017 - Dec 2019 (2 years 11 months)

Produced accurate, confidential transcripts for interviews, legal and investigative cases, and long-form English content following strict formatting and linguistic guidelines for multiple clients.

Transcription Confidentiality Formatting Guidelines English Portuguese Transcription Attention To Detail Time Management Quality Assurance

Customer Service & Virtual Sales Support

Temptu NY / Belle Skin

Jan 2016 - Dec 2017 (1 year 11 months)

Managed virtual customer service, scheduling, and order support via WhatsApp and social media, coordinating operations to ensure customer satisfaction for Temptu NY in the Brazilian market.

Customer Support Virtual Sales WhatsApp Social Media Support Scheduling Order Management Operations Coordination

Training & Operations Specialist

Various Corporates

Jan 2004 - Dec 2016 (12 years 11 months)

Designed and delivered technical and behavioral training, coordinated events and logistics, and supported customer operations and reporting for clients including ABB, General Motors, and Parmalat.

Training Delivery Event Coordination Customer Operations Reporting