Amanda Tintilio

I’m a Quality Assurance and Operational Excellence professional with 6+ years supporting global technology companies in quality evaluation, operational audits, process standardization, and continuous improvement.

In my recent role, I standardized quality documentation, guidelines, and operational procedures for new QA operations. I evaluated operational quality against established standards, built quality KPIs and calibration metrics, and used those insights to drive more consistent, compliant monitoring.

Earlier, as a Quality Analyst, I conducted daily quality audits across text, images, and video moderation—assessing accuracy and policy compliance using sampling methodologies. When issues surfaced, I performed Root Cause Analysis (RCA), recommended corrective actions, and shared evidence-based feedback during quality calibration sessions.

Across teams, I’m known for strong documentation, quality governance, and cross-functional collaboration in global environments. I’ve also supported onboarding and mentoring through knowledge sharing and process guidance, using tools like Google Workspace, Salesforce CRM, and Jira to keep quality records reliable and actionable.