Open to opportunities

Joy User

@joyuser10

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Inside sales and business development professional driving revenue growth through consultative full-cycle selling.

Kenya

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What I'm looking for

I’m looking for an Inside Sales Representative role where I can apply discovery calls, virtual demo proficiency, and pipeline management discipline—handling objections, building relationships, and forecasting accurately while driving revenue growth.

I’m an accomplished Inside Sales and Business Development professional with over 20 years of expertise in driving revenue growth and building lasting client relationships. I specialize in full-cycle sales—from prospecting to closing—using a consultative, solution-based approach to achieve quota attainment, manage SMB and mid-market sales cycles, and strengthen pipeline discipline.

In my recent role as a Business Development Manager, I increased market share by 30% for a new product line and surpassed annual project sales goals by 50%, reaching KES 4.5 billion. I’m also known for objection handling that improves retention, forecasting-focused pipeline management in CRM (Salesforce), and leading virtual demos across Zoom and Teams—along with consultative frameworks like BANT, SPIN, and MEDDIC to qualify and close high-value opportunities.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Angelite Enterprises Ltd.

Oct 2015 - Sep 2025 (9 years 11 months)

Drove market share growth for a new product line through targeted prospecting and consultative selling. Managed CRM pipeline activity and delivered virtual product demos while improving client retention through objection handling.

Business Development Market Expansion Prospecting Lead Generation Cold Calling Discovery Calls Objection Handling Consultative Selling Pipeline Management Quota Attainment Forecasting Sales Cycle Management Customer Retention Salesforce Product Demonstrations Account Management Workflow Automation Zoom Microsoft Teams

Relationship Officer, Corporate Sales

Housing Finance Group

Jan 2012 - Aug 2015 (3 years 7 months)

Exceeded annual project sales targets, achieving KES 4.5 billion by converting high-value leads through consultative discovery and closing. Qualified opportunities using SPIN and MEDDIC and ensured regulatory compliance for financial facilities.

Corporate Sales Relationship Building Lead Conversion Discovery Calls SPIN Methodology Sales Closing Quota Attainment Pipeline Management Sales Cycle Management Forecasting Credit Assessment MEDDIC Regulatory Compliance Objection Handling Calendar Management Portfolio Management

Divisional Administrative Assistant

Housing Finance Group

Nov 2008 - Dec 2011 (3 years 1 month)

Improved administrative and document processing efficiency by introducing automated templates and digital file management. Supported finance division operations and helped coordinate virtual project activities, including scheduling calls and follow-ups.

Document Control Document Processing Digital Filing Systems Vendor Relations Office Administration Scheduling Follow up Workflow Automation

Secretary/Receptionist Administrator

K&M Archplans (Tanzania) Ltd.

Jun 2003 - Jul 2007 (4 years 1 month)

Improved front-office appointment scheduling and visitor check-in processes to increase sales team capacity for discovery calls. Managed a high-volume switchboard, routed inquiries to technical departments to qualify leads, and supported virtual demos and event logistics.