Joy Okosuns

Led the end-to-end development of competitive proposals for construction and consulting projects, ensuring compliance with public and private sector tenders. Wrote, edited, and tailored bid responses, executive summaries, and case studies to align with win themes and client needs.

Managed end-to-end bid processes for housing and construction projects, ensuring timely and high-quality submissions under tight deadlines. Streamlined workflows by setting internal deadlines and conducting key-stage reviews for continuous improvement.

Delivered exceptional frontline service to over 60 patients daily, resolving inquiries and concerns, which contributed to a 10% improvement in patient satisfaction scores. Managed 200+ weekly appointments, maintained patient records, and processed billing accurately, supporting efficient hospital operations.

Designed and delivered engaging lesson plans to enhance student learning and academic performance. Assessed and evaluated student progress through tests, assignments, and class participation.

Edited and refined news scripts for accuracy, clarity, and engagement. Conducted research and fact-checking to ensure credible news reporting.

Assisted an average of 20–30 customers daily in selecting appropriate over-the-counter medications and healthcare products, leading to repeat visits and positive customer feedback. Processed 20–25 transactions per day, maintaining 100% accuracy in cash handling and sales recording.

Completed a Bachelor of Science in Mass Communication. Developed strong verbal and written communication skills, alongside research and analytical abilities. Gained proficiency in content editing, proofreading, and news writing.