I'm a customer-focused professional with experience in banking, marketing and client support. I have handled customer enquiries, built lasting client relationships, managed correspondence and appointments, and resolved complaints with a calm, professional approach. I communicate clearly in English and Igbo, learn fast and work well in a team. I'm looking for a remote customer service or client experience role where I can help customers and support a growing company.
Looking for a job
Uzoma Racheal
@uzomaracheal
Customer Service and Client Experience Professional.
NigeriaExperience
Work history, roles, and key accomplishments
IC
Marketer
Ideal Health Check
Oct 2025 - Aug 2026 (10 months)
Promoted health check services to individuals and organizations, built client relationships, and followed up on enquiries to meet acquisition targets.
Met weekly account opening and customer acquisition targets, promoted digital banking services, and enhanced brand reputation through courteous service and de-escalation skills.
RC
Marketer
Resort Microfinance Cooperative
Feb 2023 - Jan 2024 (11 months)
Managed client correspondence, scheduled appointments, maintained records, prepared weekly reports, and provided professional front desk service.
SE
Freelance Writer
Self-employed
Jan 2021 - Jan 2022 (1 year)
Researched, wrote, and proofread high-quality content for website copy, businesses, and student projects, meeting deadlines and revising based on client feedback.
BS
Teacher
Beloved Child International School
Jan 2016 - Jan 2017 (1 year)
Prepared lesson plans and curriculum, administered tests and examinations, evaluated results, and supported school administration while maintaining classroom decorum.
Education
Degrees, certifications, and relevant coursework
NN
National Youth Service Corps (NYSC)
National Youth Service Corps (NYSC)
2024 - 2025
Completed the National Youth Service Corps program.
University of Nigeria, Nsukka
B.A., English and Literary Studies
2017 - 2022
B.A. in English and Literary Studies with a thesis on the role of language in business communication.
NS
Niger Grammar School
WASSCE
Completed the West African Senior School Certificate Examination (WASSCE).
SS
St. Paul's Nursery and Primary School
First School Leaving Certificate
Earned the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k+ USD
Social media
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