Open to opportunities

Mercy Aderiye

@mercyaderiye

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Customer-focused sales and customer support professional with strong communication and logistics skills.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can use my communication strengths, sales experience, and logistics/problem-solving skills to drive results. I want a supportive team that values empathy, growth, and clear ownership.

I’m a hardworking, dedicated, and ambitious professional who enjoys learning and working with like minds to deliver optimum customer satisfaction. I bring excellent communication and customer relations skills, and I’m comfortable working under minimal supervision while staying collaborative.

In sales, I’ve consistently handled the full customer experience—receiving and supplying imported fruits and products, ensuring prompt delivery, marketing offerings, and following up on deals. I also solve logistics problems, handle complaints, and provide solutions to keep customers and partners confident in our service.

I’ve also supported customer engagement through online and administrative roles, including live help customer support, social media content creation and management, and reorganizing records and emails to keep operations organized. In inbound insurance qualification, I conducted structured medical and eligibility assessments, built rapport through empathetic consultative communication, and managed live transfers to licensed advisors.

I’m especially drawn to roles where problem-solving, teamwork, and positive communication matter—whether that’s sales, customer support, or coordinated client services. I’m motivated by empathy, persistence, and results, and I’m ready to contribute immediately in a team that values continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Writer

Current

Listopad

Nov 2022 - Present (3 years 7 months)

Wrote informative and descriptive articles for the website, focusing on clear, engaging content. Produced ongoing website writing in support of site updates and content needs.

Content Writing Article Writing Informative Copy Editing For Clarity

Inbound Qualifier

Insurance Supermarket Inc. (ISI)

Mar 2026 - May 2026 (2 months)

Conducted inbound and outbound qualification calls for final expense life insurance, screening prospects via structured medical and eligibility assessments. Built rapport with clients and managed live transfers to licensed advisors while handling objections professionally.

Outbound Prospecting Medical Eligibility Assessment Live Transfers Objection Handling Insurance Sales Support

Virtual Assistant

A2RO Solutions LLC

Oct 2025 - Jan 2026 (3 months)

Supported business development by applying for US government contracts and identifying potential partners to help fulfill contract requirements. Created call and email templates to contact partners and clients.

Call Template Creation Business Development Support

Sales Representative

Continental Rays Ltd

Dec 2024 - Jan 2026 (1 year 1 month)

Received and supplied imported fruits and other products to clients while ensuring prompt delivery. Marketed Green Plains Agro Ltd products, followed up on deals, and resolved logistics problems and customer complaints.

Client Servicing Product Marketing Relationship Building

Sales Representative

Green Plains Agro Ltd

Sep 2020 - Nov 2024 (4 years 2 months)

Received and supplied imported fruits to clients while coordinating speedy deliveries. Marketed products, followed up on deals, and handled logistics issues and complaints to maintain reliable customer relationships.

Product Marketing Customer Relations Deal Follow Up Supply Handling

Sales Representative

Betapryce Online Shopping Mall

Oct 2020 - Oct 2022 (2 years)

Ensured items bought online by Abuja residents were supplied on time by coordinating with logistics companies. Solved logistics problems, provided prompt resolutions for customer complaints, and supported marketing of online products.

Logistics Coordination Customer Complaint Resolution Product Marketing Problem Solving

Executive Assistant

Ingenious Africa

Aug 2021 - Mar 2022 (7 months)

Organized and planned the CEO’s schedules and supported administrative and research-based work. Created social media content and sourced and marketed company services to new and potential clients.

Administrative Support Social Media Content Creation Lead Generation Service Marketing Client Outreach

Office Assistant

Orie Studios

Sep 2021 - Jan 2022 (4 months)

Managed social media content and reorganized records, emails, and artwork inventory. Handled letter writing, responded to clients, and supported event organization.

Social Media Management Letters Event Coordination

Marketer & Online Support

Abba and King Systems LLC

Jul 2017 - Oct 2017 (3 months)

Marketed educational and academic software and provided live online support to customers. Prepared service reports by collecting and analyzing customer information and followed up to ensure complaint resolution.

Software Marketing Customer Information Analysis Complaint Handling Relationship Building

Basic Science Teacher

Christ Anglican Secondary School

Apr 2016 - Apr 2017 (1 year)

Taught basic science, marked assessments, and recorded student performance. Prepared lesson notes and organized tests and examination questions while carrying out other required school duties.

Lesson planning Record keeping

Education

Degrees, certifications, and relevant coursework

University of Benin

B.Sc.(Ed), Human Kinetics

Activities and societies: Leadership roles at Uniben included Captain (Female Departmental Football Team, 2014) and Music Director/Assistant Music Director for choir positions (2014).

Completed a B.Sc.(Ed) in Human Kinetics at the University of Benin in 2015. Served in leadership roles including Captain of the Uniben female departmental football team and Music Director/Assistant Music Director for choir-related positions.