At Havenix Technologies, I responded to customer inquiries through phone, email, and live chat using Zendesk. I resolved service issues, followed up with customers, and documented frequently asked questions for internal knowledge resources.
At Garment Care Ltd, I handled customer calls and emails, processed orders and returns, and used Salesforce to track customer interactions. I also supported scheduling, data entry, and customer correspondence with Google Workspace.
I trained and supported new team members on customer service tools and company procedures. I’m looking for opportunities to put my customer support and virtual assistant experience to work.
