Open to opportunities

Julian Okey Eneh

@julianokeyeneh

Message

Customer Support Virtual Assistant improving customer experiences through empathetic, CRM-driven service.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle email support and onboarding, resolve issues with empathy, and use CRM tools to keep accurate records—while contributing to team coordination and process improvement.

I am a motivated, customer-focused professional with two years of experience providing excellent service in fast-paced environments. I handle email support, onboarding new customers, and resolving issues with efficiency and empathy while keeping accurate records.

I am proficient in CRM tools such as Intercom, Zendesk, HubSpot, and Freshdesk, and I update customer records to maintain documentation quality. I bring experience in team leadership, coordination, and process improvement, and I’m committed to delivering high-quality, attentive support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Mykene Ventures

Aug 2023 - Dec 2025 (2 years 4 months)

Responded promptly and professionally to customer emails and inquiries, providing clear product/service information and resolving issues efficiently. Updated customer records in CRM tools to maintain accurate documentation and collaborated with the team to uphold service quality.

Customer Documentation Intercom Zendesk HubSpot Freshdesk