Joy Nkiruka

Supported the pre-launch digital marketing strategy for the betting platform. Developed engaging social media content and campaign calendars, managed community engagement, and worked with internal teams to execute marketing initiatives.

Executed social media strategies that improved engagement and online visibility. Managed content production across digital platforms and prepared campaign performance reports and recommendations.

Increased audience engagement through targeted content. Monitored industry trends and competitor activities, and supported customer interactions across social platforms.

Managed recruitment and onboarding activities, maintained employee records and HR documentation, supported employee relations and performance review processes, and ensured compliance with HR policies and procedures.

Managed end-to-end recruitment, built talent pipelines through proactive sourcing, and coordinated interviews and hiring activities.

Led a telemarketing team and monitored KPIs. Coached staff to improve conversion and customer satisfaction.

Provided customer support while maintaining high service quality. Resolved customer enquiries efficiently.

Completed Basic First Aid and CPR certification.

Completed Environmental Impact Assessment certification.

Completed Digital Marketing certification.

Completed ISON BPO Skill Development certification.

Passed Professional Examination II and eligible for induction as an Associate Member.

Completed Employee Relations certification in 2026.

Completed Talent Acquisition certification in 2026.

Completed Project Management certification with 10 and 25 PDUs.

Completed HSE Levels 1, 2 and 3 certification.

Completed The Manager's Toolkit certification in 2026.

B.Tech. in Urban & Regional Planning from Abubakar Tafawa Balewa University, completed in 2017.

Completed Quality Management certification.